IT Support Specialist (m/f/x)

We at sevDesk

As an intuitive cloud accounting software, we empower founders, self-employed individuals, and small business owners to focus on what truly matters. Our product offers them a smart accounting tool to save time in their daily activities. As a company, we aim for excellence, continuously expand our horizons, and strive for daily improvement of our product and our daily work life. In pursuit of these goals, we rely on our strong culture, innovative spirit, and unwavering passion. In the future, we hope to count you among our dedicated team members.

Your mission:

As an IT Support Specialist (m/f/x), placed in Offenburg, you are a key player in ensuring seamless IT operations, directly impacting productivity and efficiency across the organization. By troubleshooting issues, maintaining IT infrastructure, and optimizing system performance, you enable employees to work without disruptions.

Here\’s how you\’ll make an impact:

• You serve as the primary point of contact for users (onsite and remote) regarding technical issues and inquiries for both hardware and software.
• You troubleshoot a wide range of technical issues, including laptop errors, network problems, account setup errors, and SSO issues.
• You document resolution methods and ensure that the incident and problem database is always up to date.
• You manage and replace meeting room and network equipment, including rack installations and cable management.
• You perform onboarding and offboarding tasks in accordance with established procedures and Service Level Objectives.

Your Qualifications / To excel in this role, you should possess:

• You have a degree in IT or a related field, with at least 2 years of experience in IT support.
• You have hands-on experience with MS Azure AD, Microsoft O365 Admin Center, Google G-Suite/Workspace, Microsoft Intune, and Jira.
• You have basic knowledge or experience in network configuration and troubleshooting (e.g., Unify).
• You have excellent communication skills (English is a must, German is a plus) and thrive in a team environment. Your service-oriented mindset sets you apart.
• You take a proactive approach, have problem-solving abilities, and can work independently while keeping stakeholders informed.

Your sevdesk Experience

Drive Impact: Make meaningful contributions and help move initiatives forward across teams. Your input will be valued, and your work will have a direct influence on sevdesk\’s success.
Empowered Ownership: Take charge of your work and projects with the expectation of making decisions independently, supported by a team that\’s there when you need guidance.
Time to Recharge: 30 vacation days, 3 additional days for social engagement, plus 30 Workation days to work from anywhere in the EU.
Flexible Work Environment: We believe in working where you’re most productive, whether that’s at home or in the office. Our hybrid approach balances flexibility with in-person collaboration, fostering trust and strong teamwork when we come together.
Comprehensive Benefits: learning budget, bike leasing, monthly voucher of choice (Amazon, IKEA, Car Sharing, …), Amazon book flat, corporate discounts and more.
Team Vibes: Enjoy regular team offsites and quarterly events packed with networking and fun!

For more insights, visit us on Instagram

Contact: Hannes Boldt

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