We are looking for a
Service Desk Specialist (1st Level Support)
to join a customer in Switzerland.
This is a hands‑on operational role where you will act as the first point of contact for IT-related issues and service requests. You will support end users in a dynamic, multilingual environment and ensure the smooth resolution of technical incidents while contributing to continuous service improvement.
Responsibilities
Handle and resolve incidents and service requests via the internal IT Service Desk in German, French, Italian, and English
Provide 1st level support to internal users across a wide range of IT topics
Troubleshoot and resolve tickets in line with ITIL-based processes, escalating to 2nd level support where required
Deliver application support for various internal business systems
Maintain and improve the knowledge base by documenting solutions and best practices
Must Haves
Up to 5 years of experience in IT support / service desk roles
Strong customer-facing skills and ability to communicate effectively across multiple channels
Fluent German and French, with good English and Italian skills
Experience with Microsoft technologies including
Microsoft 365, Windows 11, and Intune
Hands‑on experience with ITSM tools (e.g., ServiceNow)
Solid troubleshooting skills and a proactive, solution‑oriented mindset
Nice to Have
Basic hardware knowledge (notebooks, printers)
Exposure to
Entra ID, Azure, networking (Zscaler)
Interest or initial experience in
AI tools such as Copilot
Work Setup
On‑site presence required in Zurich during onboarding
Hybrid model afterwards with
1–2 days remote work per week (20–40%)
Equal Opportunity We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives. Source Group International Ltd is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr
Service Desk Specialist (1st Level Support)
to join a customer in Switzerland.
This is a hands‑on operational role where you will act as the first point of contact for IT-related issues and service requests. You will support end users in a dynamic, multilingual environment and ensure the smooth resolution of technical incidents while contributing to continuous service improvement.
Responsibilities
Handle and resolve incidents and service requests via the internal IT Service Desk in German, French, Italian, and English
Provide 1st level support to internal users across a wide range of IT topics
Troubleshoot and resolve tickets in line with ITIL-based processes, escalating to 2nd level support where required
Deliver application support for various internal business systems
Maintain and improve the knowledge base by documenting solutions and best practices
Must Haves
Up to 5 years of experience in IT support / service desk roles
Strong customer-facing skills and ability to communicate effectively across multiple channels
Fluent German and French, with good English and Italian skills
Experience with Microsoft technologies including
Microsoft 365, Windows 11, and Intune
Hands‑on experience with ITSM tools (e.g., ServiceNow)
Solid troubleshooting skills and a proactive, solution‑oriented mindset
Nice to Have
Basic hardware knowledge (notebooks, printers)
Exposure to
Entra ID, Azure, networking (Zscaler)
Interest or initial experience in
AI tools such as Copilot
Work Setup
On‑site presence required in Zurich during onboarding
Hybrid model afterwards with
1–2 days remote work per week (20–40%)
Equal Opportunity We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives. Source Group International Ltd is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr
Service Desk Specialist (1st Level Support) Arbeitgeber: SGI
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, in einem dynamischen und innovativen Umfeld in der Schweiz zu arbeiten, wo Ihre Fähigkeiten als Quantitative Developer geschätzt werden. Unsere Unternehmenskultur fördert kontinuierliches Lernen und persönliche Entwicklung, während wir Ihnen attraktive Vorteile und ein unterstützendes Team bieten, das sich für Ihren Erfolg einsetzt. Nutzen Sie die Chance, an spannenden Projekten zu arbeiten und Ihre Karriere in der Finanztechnologie voranzutreiben.
