Service Desk Specialist

At SGS, we are the world\’s leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97 000 employees, we work together to create a better, safer, and more interconnected world.

Job Description

Are you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world’s leading testing, inspection, and certification company, we’re looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.

This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact—especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:

• Ensure availability of the Service Desk Hotline (8 am–6 pm)
• Provide premium support to end users, including VIPs and ExCo members
• Deliver occasional on-site support at CH Laboratories
• Install and configure desktops, laptops, mobile devices, printers, and software
• Manage and support Teams Rooms and meeting room technologies
• Troubleshoot hardware, software, and network issues
• Support user account management in Active Directory and Azure AD
• Maintain documentation and contribute to continuous improvement initiatives

Essential qualifications

• Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online
• Experience with Active Directory, Azure AD, and Windows Server 2016+
• Familiarity with Cisco switches, wired/wireless networking, and patching
• Experience supporting mobile devices and multifunction printers
• Understanding of ITIL-based service management and Microsoft security frameworks
• Ability to deliver training and support to end users with a customer-focused approach
• Proficiency in English and German (French is a plus)
• 2–3 years’ experience in IT support or service desk roles

Desirable

• Swiss CFC (Certificat Fédéral de Capacité) or equivalent
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL v4 Foundation Certification

Why SGS?

• Opportunity to work with a global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us

At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.

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