Job brief Our client is a fast-growing leading industrial automation solution provider, specializing in high-performance servo drives, motors, PLC systems, HMIs, and integrated motion control solutions. With robust R&D investment and expanding global footprint, it has established overseas branches in major markets, winning trust via reliable technology and professional services. This role is to strengthen the clients technical support capability in Europe. As the key technical link between global headquarters, customers, and partners, it will resolve application issues, enable distributors, and ensure smooth product application for end users. Responsibilities Provide application-level technical support for servo drives, motors, PLC systems, HMIs, and motion control solutions, assisting customers in machine commissioning, tuning, troubleshooting, and system optimization while aligning with their engineering teams requirements. Deliver in-depth technical onboarding and training for strategic OEM/ODM and joint development customers R&D teams, participate in customized solution discussions, and collaborate with the global R&D team to accurately convey customer needs and feedback. Enable distributor technical teams through training on product features, programming, commissioning, and troubleshooting, support their pre-sales queries and solution design, and assist them in building local technical capabilities for end-user support. Provide on-site technical support for machine builders and end users when remote support is insufficient, including commissioning, fault diagnosis, pilot project support, and acceptance tests, and submit detailed technical reports post-service. Collaborate closely with sales teams for bid support and customer demos, coordinate with global headquarters engineering and quality teams to resolve technical issues, and provide structured feedback on product performance and local technical requirements. Requirements Hold a Bachelors degree or above in Electrical Engineering, Automation, Mechatronics, or related fields, with 3+ years of hands-on experience in motion control, servo systems, PLC programming, or machine commissioning. Proficient in industrial control systems including servo drives/motors, PLCs, HMIs, fieldbuses (EtherCAT, CANopen), and automation software tools; experience with machine builders or automation integrators is preferred. Possess strong problem-solving abilities, hands-on debugging experience, and the capability to clearly explain technical concepts to engineers, distributors, and end users. Fluent in English; German is a strong advantage, Fluency in Mandarin is highly preferred, enabling direct work communication with the headquarters' technical team; skilled in cross-border, multicultural teamwork and communication. Willing to travel frequently within Europe and occasionally to the global headquarters for training, with the ability to work independently in a fast-growing overseas organization and document technical issues clearly.
Technical Support Engineer - Industrial Automation(Mandarin-Speaking Preferred) Arbeitgeber: Shanghai BSF Human Resources Co., Ltd
Unser Unternehmen ist ein angesehener Innovator in der Medizintechnologie und bietet eine dynamische Arbeitsumgebung, die von Integrität und Professionalität geprägt ist. Wir fördern eine Kultur des Wachstums und der Entwicklung, indem wir unseren Mitarbeitern regelmäßige Schulungen und Weiterbildungsmöglichkeiten bieten, um ihre Fähigkeiten zu erweitern. Mit einem starken Fokus auf Teamarbeit und einem unterstützenden Arbeitsumfeld sind wir stolz darauf, ein Arbeitgeber zu sein, der seinen Mitarbeitern nicht nur bedeutungsvolle Aufgaben, sondern auch die Möglichkeit bietet, in einem spannenden und sich ständig weiterentwickelnden Sektor zu arbeiten.
Kontaktdaten:
Shanghai BSF Human Resources Co., Ltd Recruiting-Team
