Overview
In this role, you will drive operational excellence for SharkNinja’s Direct-to-Consumer business in Central and Eastern Europe. You’ll partner with regional teams to deliver commercial and operational objectives, turning data-driven insights into action. You’ll own performance reporting, monitor KPIs, and coordinate cross-functional initiatives to boost customer experience and trading results. This position offers impact across CE & EE markets and opportunities to shape growth in a fast-paced consumer business.
Leistungen / Benefits
- health insurance
- retirement plans
- paid time off
- employee stock purchase options
- wellness programs
- product discounts
Verantwortungsbereiche
- Identify and implement opportunities to improve performance, processes, and scalability across the DTC business in CE & EE
- Partner with eCommerce, CRM, Performance Marketing, Finance, Supply Chain, and Analytics to support objectives
- Own DTC reporting, dashboards, and trading metrics with actionable insights
- Monitor website performance, conversion, customer behavior, revenue, and KPIs to identify growth opportunities
- Support trading reviews (weekly, monthly, quarterly) and translate findings into actions
- Coordinate cross-functional initiatives to improve customer experience, efficiency, and performance
- Support promotional planning, product launches, seasonal events, and peak trading activities
- Collaborate with Supply Chain and Demand Planning to ensure product availability and inventory planning
- Lead process improvement initiatives to enhance reporting accuracy and efficiency
- Track progress against business objectives and keep stakeholders informed
- Work with local markets to translate insights into actionable plans
- Foster a culture of continuous improvement and operational excellence across the region
Zentrale Anforderungen
- Experience in Business Operations, eCommerce Operations, Commercial Operations, DTC, Strategy, Consulting, or related function
- Experience supporting or managing Direct-to-Consumer eCommerce in consumer goods, retail, or high-growth brands
- Strong analytical skills to translate data into actionable recommendations
- Advanced Excel and experience with reporting tools, dashboards, BI platforms
- Knowledge of eCommerce and DTC metrics (conversion, traffic, acquisition, retention, revenue)
- Excellent stakeholder management and cross-functional collaboration
- Strong project management and multi-priority organization
- Commercial mindset focused on growth, customer experience, and efficiency
- Proactive, solutions-oriented approach with continuous improvement
- Excellent communication/presentation skills for diverse audiences
- Self-starter, ambitious, curious, and comfortable challenging status quo
- Fluency in English and German; additional CE/EE languages advantageous
- Analytical mindset
- Stakeholder management
- Project management
- Advanced Excel
- Reporting tools and dashboards
- Business intelligence platforms
D2C Business Operations Manager CEE (m/f/d) Arbeitgeber: SharkNinja
SharkNinja ist ein hervorragender Arbeitgeber, der eine dynamische und innovative Arbeitsumgebung in Frankfurt am Main bietet. Mit einem starken Fokus auf persönliche und berufliche Entwicklung, attraktiven Sozialleistungen und einer Kultur, die Vielfalt und Inklusion schätzt, ermöglicht das Unternehmen seinen Mitarbeitern, bedeutende Beiträge zu leisten und ihre Karriere voranzutreiben. Hier haben Sie die Möglichkeit, an der Spitze der Produktinnovation zu arbeiten und Teil eines außergewöhnlichen Teams zu sein, das die Grenzen des Möglichen ständig neu definiert.
