Desktop Support Specialist

Role: End User Computing (Desktop Analyst) L1-Onsite services

Experience/Skills:

1. 2-4 years of experience in Onsite support
2. Knowledge and experience on Windows 7 OS
3. Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution
4. Manage IMAC and desk side support services
5. Manage hard and soft break fix services for laptops and desktops
6. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
7. Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
8. Experience with Service management tool – ex – Service Now
9. Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook
10. Preferable to have a good understanding of Lync, VPN, and mobile device support
11. Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
12. Ensure that each Desktop Device is installed with the appropriate Desktop image
13. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
14. Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is unavailable like for MI calls
15. Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
16. Good to have – knowledge in AD and smart hands and feet support
17. Good to have – knowledge and experience of supporting MAC devices and tablets

Job Types: Part-time, Contract

Work Location: In person

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