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- Aufgaben: Provide hands-on support for desktop devices and resolve technical issues.
- Arbeitgeber: Join a dynamic tech company focused on innovative IT solutions.
- Mitarbeitervorteile: Enjoy flexible part-time hours and gain valuable IT experience.
- Warum dieser Job: Perfect for tech enthusiasts looking to enhance their skills in a supportive environment.
- Gewünschte Qualifikationen: 2-4 years of onsite support experience and knowledge of Windows OS required.
- Andere Informationen: Opportunity to work with cutting-edge tools and technologies.
Role: End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – Service Now
- Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
Seniority level
Associate
Employment type
Part-time
Job function
Information Technology
Industries
Technology, Information and Media
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Desktop Support Specialist Arbeitgeber: Sharp Brains
Kontaktperson:
Sharp Brains HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Support Specialist
✨Tip Number 1
Make sure you familiarize yourself with the specific tools mentioned in the job description, like Service Now and remote support tools. Having hands-on experience with these tools will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of Windows 7 OS and desktop device management. Being able to discuss common issues and solutions related to these systems will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare to discuss your experience with ITIL processes, especially around incident and change management. Showing that you understand these frameworks will highlight your ability to work effectively within the team.
✨Tip Number 4
If you have experience with MAC devices or mobile device support, be ready to share specific examples. This could set you apart from other candidates and show your versatility in supporting different platforms.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Support Specialist
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in onsite support, particularly with Windows 7 OS and desktop device management. Include specific examples of incidents you've resolved and tools you've used, such as Service Now.
Craft a Strong Cover Letter: In your cover letter, emphasize your expertise in end-user computing tools and your ability to manage hardware and software incidents. Mention any experience you have with remote support tools and your understanding of ITIL processes.
Showcase Relevant Skills: Clearly list your skills related to desktop support, including knowledge of MS Office, VPN, and mobile device support. If you have experience with MAC devices or tablets, be sure to mention that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial for a Desktop Support Specialist role.
Wie du dich auf ein Vorstellungsgespräch bei Sharp Brains vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 7 OS and any other relevant operating systems. Highlight specific incidents where you successfully managed desktop devices, resolved hardware or software issues, and utilized remote support tools.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've handled challenging support situations in the past. Discuss your approach to troubleshooting and how you ensure incidents are resolved efficiently, especially when managing IMAC and desk-side support services.
✨Familiarize Yourself with ITIL Processes
Since knowledge of ITIL processes is important for this role, brush up on Incident, Change, Problem, and Service Request management. Be ready to explain how you've applied these processes in your previous roles.
✨Highlight Your Customer Service Skills
As a Desktop Support Specialist, you'll be interacting with end users regularly. Share experiences that showcase your ability to provide excellent customer service, especially in VIP support scenarios or when acting as the point of contact for IT-related issues.
