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- Aufgaben: Provide onsite support for desktop devices, managing incidents and ensuring smooth operations.
- Arbeitgeber: Join a dynamic tech company focused on innovative IT solutions.
- Mitarbeitervorteile: Enjoy flexible part-time hours and the chance to work with cutting-edge technology.
- Warum dieser Job: Gain hands-on experience in IT support while making a real impact on user satisfaction.
- Gewünschte Qualifikationen: 2-4 years of onsite support experience; familiarity with Windows OS and EUC tools required.
- Andere Informationen: Opportunity to work with VIP clients and enhance your IT skills in a collaborative environment.
Das voraussichtliche Gehalt liegt zwischen 13000 - 16000 € pro Jahr.
Role: End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – Service Now
- Good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
Seniority Level
Associate
Employment Type
Part-time
Job Function
Information Technology
Industries
Technology, Information and Media
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Desktop Support Specialist Arbeitgeber: Sharp Brains
Kontaktperson:
Sharp Brains HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Support Specialist
✨Tip Number 1
Make sure to highlight your hands-on experience with Windows 7 OS and any desktop support tools you've used. Employers love to see practical knowledge, so be ready to discuss specific incidents you've resolved.
✨Tip Number 2
Familiarize yourself with common ITIL processes like Incident and Change Management. Being able to speak the language of IT service management will set you apart from other candidates.
✨Tip Number 3
If you have experience with remote support tools, make sure to mention it! Companies are looking for candidates who can efficiently manage desktop devices from a distance.
✨Tip Number 4
Don’t forget to showcase any experience you have with MAC devices and mobile device support. This could give you an edge, especially if the role involves diverse user environments.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Support Specialist
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your 2-4 years of experience in onsite support. Detail your familiarity with Windows 7 OS and any specific desktop devices you've managed, as this aligns closely with the job requirements.
Showcase Technical Skills: Clearly list your expertise in managing hardware and software incidents, as well as your experience with service management tools like Service Now. Mention any knowledge of EUC tools, remote support tools, and MS Office applications.
Demonstrate Problem-Solving Abilities: Provide examples of how you've analyzed service desk calls and incident data to improve user training or automation. This will show your proactive approach to IT support.
Tailor Your Application: Customize your cover letter and CV to reflect the specific responsibilities mentioned in the job description, such as managing IMAC services and providing VIP support. This will help you stand out as a candidate who understands the role.
Wie du dich auf ein Vorstellungsgespräch bei Sharp Brains vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 7 OS and any other relevant operating systems. Highlight specific incidents where you successfully managed desktop devices, including hardware and software issues.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved desktop support incidents in the past. Discuss your approach to troubleshooting and how you ensure a smooth resolution for end users.
✨Familiarize Yourself with ITIL Processes
Since knowledge of ITIL processes is important, brush up on Incident, Change, Problem, and Service Request management. Be ready to explain how you've applied these processes in your previous roles.
✨Highlight Your Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with users. Prepare to discuss how you handle user training requirements and provide VIP support, ensuring that you can convey technical information clearly.
