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- Aufgaben: Provide onsite support for desktop devices, managing incidents from start to finish.
- Arbeitgeber: Join a dynamic tech company focused on innovative IT solutions.
- Mitarbeitervorteile: Enjoy full-time hours with opportunities for growth and skill development.
- Warum dieser Job: Be the go-to tech hero, solving problems and making a real impact on users' daily experiences.
- Gewünschte Qualifikationen: 2-4 years of experience in onsite support and knowledge of Windows OS required.
- Andere Informationen: Ideal for tech enthusiasts looking to enhance their skills in a supportive environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Role: End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – e.g., ServiceNow
- Good expertise on EUC tools, remote support tools, MS Office, and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
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Desktop Support Specialist Arbeitgeber: Sharp Brains
Kontaktperson:
Sharp Brains HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Support Specialist
✨Tip Number 1
Make sure to familiarize yourself with the specific tools mentioned in the job description, like ServiceNow and remote support tools. Having hands-on experience with these tools will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of Windows 7 OS and desktop management best practices. Being able to discuss your experience with managing incidents and providing support for desktop devices will show that you're a strong candidate.
✨Tip Number 3
Prepare to discuss your experience with ITIL processes, especially around incident and change management. This knowledge is crucial for the role and demonstrating your understanding can set you apart from other applicants.
✨Tip Number 4
If you have experience with MAC devices or mobile device support, be ready to highlight that. Even though it's listed as 'good to have', showcasing this knowledge can make you a more attractive candidate.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Support Specialist
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onsite support, particularly with Windows 7 OS and desktop device management. Include specific examples of incidents you've resolved and tools you've used, such as ServiceNow.
Craft a Strong Cover Letter: In your cover letter, emphasize your hands-on experience with desktop devices and your ability to manage incidents through to resolution. Mention any familiarity with ITIL processes and your approach to user training and support.
Showcase Technical Skills: Clearly list your technical skills related to end-user computing tools, remote support, and software like MS Office and Outlook. If you have experience with MAC devices or mobile device support, be sure to include that as well.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills, especially in managing security compliance and optimizing desktop configurations. This will show your proactive approach to IT support.
Wie du dich auf ein Vorstellungsgespräch bei Sharp Brains vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 7 OS and any other relevant operating systems. Highlight specific incidents where you successfully managed desktop devices, resolved hardware or software issues, and utilized remote support tools.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've handled incidents from start to finish. Discuss your approach to troubleshooting and how you ensure that issues are resolved efficiently, especially in high-pressure situations.
✨Familiarize Yourself with ITIL Processes
Since the role involves understanding ITIL processes, brush up on Incident, Change, Problem, and Service Request management. Be ready to explain how you've applied these principles in your previous roles.
✨Highlight Your Customer Service Skills
As a Desktop Support Specialist, you'll be interacting with end users regularly. Share experiences where you provided excellent customer service, particularly in VIP support scenarios, and how you ensured user satisfaction.
