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- Aufgaben: Provide onsite support for desktop devices and manage incidents to resolution.
- Arbeitgeber: Join a dynamic IT services company focused on innovative solutions.
- Mitarbeitervorteile: Enjoy flexible part-time hours and gain hands-on experience in IT.
- Warum dieser Job: Perfect for tech enthusiasts looking to grow their skills in a supportive environment.
- Gewünschte Qualifikationen: 2-4 years of onsite support experience and knowledge of Windows OS required.
- Andere Informationen: Opportunity to work with cutting-edge tools and technologies.
Role: End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
- Experience with Service management tool – ex – Service Now
- Good expertise on EUC tools, remote support tools, MS Office, and Outlook
- Preferable to have a good understanding of Lync, VPN, and mobile device support
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Good to have – knowledge in AD and smart hands and feet support
- Good to have – knowledge and experience of supporting MAC devices and tablets
Seniority level
Associate
Employment type
Part-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Information Technology Specialist Arbeitgeber: Sharp Brains
Kontaktperson:
Sharp Brains HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Information Technology Specialist
✨Tip Number 1
Make sure to highlight your hands-on experience with Windows 7 OS and desktop support in your conversations. This role requires a solid understanding of managing desktop devices, so be prepared to discuss specific incidents you've resolved.
✨Tip Number 2
Familiarize yourself with the tools mentioned in the job description, like Service Now and remote support tools. Being able to demonstrate your proficiency with these tools during interviews can set you apart from other candidates.
✨Tip Number 3
Since this position involves providing VIP support, think of examples where you've gone above and beyond for users. Showcasing your customer service skills will be crucial in making a positive impression.
✨Tip Number 4
Brush up on ITIL processes related to incident and change management. Understanding these concepts will not only help you in the interview but also in performing well in the role if you get hired.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Information Technology Specialist
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your 2-4 years of experience in onsite support. Detail specific instances where you managed desktop devices, resolved incidents, and provided user support.
Showcase Technical Skills: Clearly list your knowledge of Windows 7 OS, EUC tools, remote support tools, and any experience with Service Now. Mention your familiarity with MS Office, Outlook, Lync, VPN, and mobile device support.
Demonstrate Problem-Solving Abilities: Provide examples of how you've analyzed service desk calls and identified training needs or automation opportunities. This will show your proactive approach to IT support.
Understand ITIL Processes: Mention your understanding of ITIL processes related to incident, change, problem, and service requests. This knowledge is crucial for the role and will set you apart from other candidates.
Wie du dich auf ein Vorstellungsgespräch bei Sharp Brains vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 7 OS and any other relevant desktop support tools. Highlight specific incidents where you successfully managed hardware and software issues, as this will demonstrate your hands-on expertise.
✨Understand the ITIL Framework
Familiarize yourself with ITIL processes such as Incident, Change, and Problem Management. Be ready to explain how you've applied these principles in your previous roles, as this knowledge is crucial for the position.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with end users, emphasize your ability to provide excellent customer service. Share examples of how you've handled difficult situations or provided VIP support in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common desktop issues and how you would approach resolving them, including the use of remote support tools and managing incidents through to resolution.
