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- Aufgaben: Provide onsite support for desktop devices and manage incidents to resolution.
- Arbeitgeber: Join Sharp Brains International, a leader in IT recruitment across EMEA, US, UK & APAC.
- Mitarbeitervorteile: Enjoy part-time flexibility and gain valuable experience in a dynamic tech environment.
- Warum dieser Job: Be the go-to IT support for users, enhancing your skills while making a real impact.
- Gewünschte Qualifikationen: 2-4 years of onsite support experience with knowledge of Windows OS and desktop management.
- Andere Informationen: Opportunity to work with cutting-edge tools and support VIP clients.
Das voraussichtliche Gehalt liegt zwischen 21600 - 36000 € pro Jahr.
Direct message the job poster from Sharp Brains
International IT Recruiter || B2B/C2C || 360 Recruitment || IT Services Management || EMEA, US, UK & APAC || Talent Acquisition || Google IT Support…
Role: End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
- Experience with Service management tool – ex – ServiceNow
- Good expertise on EUC tools, remote support tools, MS Office and Outlook
- Good understanding of Lync, VPN, and mobile device support (preferable)
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available
- Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Good to have – knowledge in AD and smart hands and feet support
- Good to have – knowledge and experience in supporting MAC devices and tablets
Seniority level
- Associate
Employment type
- Part-time
Job function
- Information Technology
- Industries: Technology, Information and Media, IT Services and IT Consulting, and IT System Training and Support
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Information Technology Specialist Arbeitgeber: Sharp Brains
Kontaktperson:
Sharp Brains HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Information Technology Specialist
✨Tip Number 1
Reach out directly to the job poster on LinkedIn or other professional networks. A personal message can help you stand out and show your genuine interest in the position.
✨Tip Number 2
Familiarize yourself with the tools mentioned in the job description, like ServiceNow and remote support tools. Having hands-on experience or even a basic understanding can give you an edge during discussions.
✨Tip Number 3
Prepare to discuss your experience with desktop devices and incident management. Be ready to share specific examples of how you've resolved issues in the past, as this will demonstrate your practical knowledge.
✨Tip Number 4
Show your understanding of ITIL processes during your conversations. Being able to articulate how you've applied these principles in your previous roles can set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Information Technology Specialist
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onsite support and desktop management. Emphasize your familiarity with Windows 7 OS, hardware and software troubleshooting, and any experience with ServiceNow or similar service management tools.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention specific experiences that demonstrate your ability to manage desktop devices and provide excellent user support.
Showcase Technical Skills: Clearly list your technical skills related to end-user computing, including knowledge of EUC tools, remote support tools, and any experience with MAC devices. This will help you stand out as a candidate who can handle the technical demands of the position.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills, especially in managing incidents and providing support. This could include specific situations where you successfully resolved issues or improved processes.
Wie du dich auf ein Vorstellungsgespräch bei Sharp Brains vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 7 OS and any desktop support tools you've used. Highlight specific incidents where you successfully managed hardware or software issues, as this will demonstrate your hands-on expertise.
✨Understand the Role of ITIL
Familiarize yourself with ITIL processes related to incident, change, and problem management. Be ready to explain how you've applied these principles in your previous roles, as this knowledge is crucial for the position.
✨Demonstrate Customer Service Skills
Since you'll be providing support to end users, it's important to showcase your customer service abilities. Share examples of how you've effectively communicated with users and resolved their issues, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you had to troubleshoot a desktop issue or manage a service request, and be ready to walk the interviewer through your thought process.
