IT Support Engineer L2

Direct message the job poster from Sharp Brains

International Technical Recruiter at Sharp Brains

Job Description: L2 Tech with 2 – 4 years experience.

Maintains computing environment by identifying network requirements; installing upgrades; monitoring network performance.

Job Responsibilities:

1. Establishes network specifications by conferring with users;
2. Analyzing workflow, access, information, and security requirements;
3. Designing router administration, including interface configuration and routing protocols.
4. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency;
5. Planning and executing the selection, installation, configuration, and testing of equipment;
6. Defining network policies and procedures;
7. Establishing connections and firewalls.
8. Maintains network performance by performing network monitoring and analysis, and performance tuning;
9. Troubleshooting network problems;
10. Escalating problems to vendor.
11. Secures network by developing network access, monitoring, control, and evaluation;
12. Prepares users by designing and conducting training programs;
13. Providing references and support.
14. Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
15. Meets financial requirements by submitting information for budgets;
16. Monitoring expenses.
17. Updates job knowledge by participating in educational opportunities; reading professional publications;
18. Maintaining personal networks; participating in professional organizations.
19. Protects organization’s value by keeping information confidential.
20. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirements:

1. Proven experience in a network administrator role
2. Hands on experience in networking, routing and switching
3. Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
4. Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
5. Ability to set up and configure server hardware
6. Familiarity with backup and recovery software and methodologies
7. Great at organizing, prioritizing and multitasking
8. CCNA, Network+, CCNP, CCDP, CCIE or equivalent
9. BSc degree in Computer Science or related field or equivalent
10. Associate’s degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor’s Degree preferred

Seniority Level:

Entry level

Employment Type:

Part-time

Industries:

Technology, Information and Media

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