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- Aufgaben: Support hospitality clients by installing and training on our innovative platform.
- Arbeitgeber: Join Shiji Group, a global leader in hospitality technology with over 5,000 employees worldwide.
- Mitarbeitervorteile: Enjoy a creative work environment, travel opportunities, and growth in web and cloud technologies.
- Warum dieser Job: Make a real impact in the hospitality industry while working with a talented multicultural team.
- Gewünschte Qualifikationen: Hospitality background, strong communication skills, and fluency in English and German required.
- Andere Informationen: Willingness to travel 60%-90% across Europe & UK is essential.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
F&B Platform Implementation Consultant (German speaker) (m/f/d)
Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platforms, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.
Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.
Job Description
To support our Infrasys Team, we\’re looking for an Implementation Consultant, who will provide technical consultancy to our hospitality customers within the EMEA region and will be responsible for installing, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers.
- Install Infrasys Cloud and related products on customer site
- Analyze customer needs and configure the system by observing the Major Account standards
- Configure the system to meet country specific legal fiscal requirements
- Ensure multiple user and service model concept meets the customer operational workflow
- Provide possible solutions for functional gaps and work closely with the Product Management to achieve project targets
- Train the staff in the best and most practical use of the software
- Report accurate project status and act proactively to achieve the project goal
- Take the customer site live and provide technical support after going live
- Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
- Assist Product Management to test new releases and new functions
- Perform Release updates if required
- Support the support organization while not with the customer
- Provide pre-sales support to the regional sales team
Qualifications
- Hospitality Business background or working record in a similar role
- You have the same passion for the Hospitality industry as our customers\‘ passion to serve their guests
- Strong analytical, organizational, communication and people skills required
- Ability to adapt quickly to new technologies, products and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment
- Ability to quickly learn the company’s various IT solutions; and able to handle system installation
- Experience with hotel property management systems is a plus
- Professional “get it done” attitude and work ethic
- Fluent in English and German , other languages are a plus
- Willingness to travel 60% to 90% of the time across Europe & UK
Additional Information
- Exciting job within a creative environment and the opportunity to make a real impact on the business
- Grow your experience with web and cloud technologies in a very innovative technology environment
- Friendly, motivated and talented multicultural team
- Opportunities to grow and develop with Shiji
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Hospitality
#J-18808-Ljbffr
F&B Platform Implementation Consultant (German speaker) (m/f/d) Arbeitgeber: Shiji Group
Kontaktperson:
Shiji Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: F&B Platform Implementation Consultant (German speaker) (m/f/d)
✨Tip Number 1
Fokussiere dich auf deine Erfahrungen in der Hospitality-Branche. Betone, wie deine bisherigen Tätigkeiten dir geholfen haben, die Bedürfnisse von Kunden zu verstehen und Lösungen anzubieten, die ihren Anforderungen entsprechen.
✨Tip Number 2
Bereite dich darauf vor, technische Fragen zu beantworten. Da du als Implementierungsberater arbeiten wirst, ist es wichtig, dass du ein gutes Verständnis für Cloud-Technologien und Softwarelösungen hast, um den Kunden effektiv unterstützen zu können.
✨Tip Number 3
Zeige deine Kommunikationsfähigkeiten. In dieser Rolle ist es entscheidend, dass du in der Lage bist, komplexe technische Informationen klar und verständlich zu vermitteln, sowohl an Kunden als auch an Teamkollegen.
✨Tip Number 4
Sei bereit, über deine Reisebereitschaft zu sprechen. Da die Position eine hohe Reisetätigkeit erfordert, solltest du deine Flexibilität und Bereitschaft, regelmäßig zu reisen, betonen.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: F&B Platform Implementation Consultant (German speaker) (m/f/d)
Tipps für deine Bewerbung 🫡
Research Shiji Group: Begin by researching Shiji Group and their offerings in the hospitality technology sector. Understanding their products and services will help you tailor your application to align with their mission and values.
Highlight Relevant Experience: Make sure to emphasize any experience you have in the hospitality industry or similar roles. Detail your technical consultancy skills, especially related to software installation and customer support, as these are crucial for the position.
Showcase Language Proficiency: Since fluency in German and English is required, clearly demonstrate your language skills in your CV and cover letter. You might want to include specific examples of how you've used these languages in a professional context.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the job posting, such as 'technical consultancy', 'hospitality platform', and 'customer care', to ensure your application stands out.
Wie du dich auf ein Vorstellungsgespräch bei Shiji Group vorbereitest
✨Zeige deine Leidenschaft für die Gastronomie
Stelle sicher, dass du während des Interviews deine Begeisterung für die Gastronomie und den Kundenservice deutlich machst. Teile persönliche Erfahrungen oder Geschichten, die deine Verbindung zur Branche zeigen.
✨Bereite dich auf technische Fragen vor
Da die Rolle technische Beratung erfordert, solltest du dich auf Fragen zu IT-Lösungen und Systeminstallationen vorbereiten. Vertraue dich mit den Produkten von Shiji an und sei bereit, deine Kenntnisse über Hotelmanagementsysteme zu demonstrieren.
✨Kommunikationsfähigkeiten betonen
Hervorheben deiner Kommunikations- und Organisationsfähigkeiten ist entscheidend. Bereite Beispiele vor, in denen du erfolgreich mit Kunden kommuniziert hast oder wie du komplexe Informationen einfach erklärt hast.
✨Reisebereitschaft ansprechen
Da die Position eine hohe Reisebereitschaft erfordert, solltest du deine Flexibilität und Bereitschaft, viel zu reisen, klar kommunizieren. Zeige, dass du die Herausforderungen und Chancen, die mit dem Reisen verbunden sind, verstehst und schätzt.
