Senior Product Manager – Client-Facing Product Expert (m/f/d)

Company Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System , Point-of-Sale , guest engagement , distribution , payments , and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji—day and night.

As a Senior Product Manager with a global focus, you will act as the face of the product, working closely with clients to present, demonstrate, and shape the product based on real-world feedback. This role combines expert product knowledge with customer-facing experience to ensure we build and deliver what the market truly needs.

Job Responsibilities

• Represent the product in client and executive meetings; deliver demos, lead discussions, and present at events, conferences, and webinars.
• Travel regularly to Shiji offices and customer sites worldwide to validate market problems and gather product feedback.
• Conduct market research and define requirements for current and future products through ongoing engagement with clients and prospects.
• Participate in strategic conversations, contributing product vision and market insight to support growth.
• Lead conceptual presentations and dialogues to provide business context for design and decision-making.
• Maintain initiative backlogs and prioritize features aligned with customer needs and business value.
• Define and strengthen synergies within the broader Shiji portfolio to enhance the product offering.
• Step in for Product Director when needed in strategic or operational meetings with customers and internal stakeholders.
• Act as a mentor to other PMs and POs, offering guidance on processes, communication, and customer engagement best practices.
• Take ownership of high-impact, cross-functional initiatives, ensuring alignment between product direction and client requirements.

Qualifications

• 5+ years of experience in software product management, product ownership, or development in related areas.
• Experience in story writing, sprint planning, refinement, writing of release notes, and sprint review presentations.
• 4+ years of experience in the hospitality industry, either with product development, management, implementations, or support.
• Proven ability to confidently represent the product in external-facing scenarios, including client meetings, executive discussions, and industry events.
• Willingness and flexibility to travel internationally to gather product feedback and validate market needs across customer locations and internal teams.
• Strong capability in conducting market research and synthesizing insights into actionable product requirements.
• Strategic mindset with the ability to contribute to product vision and long-term planning aligned with business goals.
• Experience fostering collaboration across product portfolios to maximize value and consistency in the overall offering.
• Trusted to represent leadership in key meetings and drive stakeholder alignment when needed.
• Demonstrated ownership of cross-functional initiatives, with the ability to align product direction with evolving customer and business requirements.

Additional Information

• Challenging and creative technology environment with significant freedom and responsibility.
• Opportunities to contribute feedback and initiatives, with full ownership to shape the company\’s future.
• Potential for growth within the global organization, both professionally and personally.
• Flexible working hours and a modern workplace in one of our multinational offices.
• Regular company events, entertainment, and access to location-based benefits and Employee Assistance Programs.

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