Team Lead Product Ops (m/f/d)

Shopware is an international, leading open commerce platform for ambitious companies in digital commerce. With an API-first approach, maximum flexibility, and a strong community, we create future-oriented e-commerce solutions. Our 450 employees across Europe share a passion for innovation, openness, and team spirit.

As the Team Lead for Product Operations within the Infrastructure Unit, you drive the evolution of Shopware’s CI/CD pipelines, tooling, and release management processes. You lead a cross-functional team that bridges infrastructure and development, ensuring efficient, reliable, and scalable software delivery. Your work promotes automation, engineering excellence, and a culture of collaboration and continuous improvement.

This position can be filled on-site, hybrid, or full-remote within Germany or specific European countries where we are registered. Your work location will be agreed upon in advance and will form the basis of your employment contract.

Responsibilities

• Take ownership of the Product Ops team and its mission to optimize Shopware’s software delivery lifecycle.
• Lead and mentor a cross-functional team, fostering a collaborative, high-performance, and growth-oriented culture.
• Maintain and continuously evolve Shopware’s CI/CD pipeline, ensuring efficient, secure, and scalable workflows across our products.
• Utilize automation tools such as GitHub Actions, GitLab CI/CD, and ArgoCD to streamline processes and improve delivery speed.
• Oversee release management, ensuring deployments are smooth, timely, and of high quality.
• Contribute hands-on to PHP-based projects, maintaining high standards for code quality, testing, and maintainability.
• Promote Infrastructure as Code (IaC) and establish best practices in observability, incident management, and reliability.
• Work closely with development and infrastructure teams, aligning technical solutions with business objectives and strategic priorities.
• Continuously refine engineering processes, reducing bottlenecks and enhancing delivery performance.
• Communicate progress, challenges, and priorities clearly, ensuring transparency for stakeholders and leadership.
• Ensure documentation, design specifications, and knowledge bases are properly created and maintained across the team.

Qualifications

• Over eight years of relevant professional experience, including at least two years in a team-lead or technical leadership role.
• Proven track record in CI/CD strategy, automation, and tooling – including GitHub Actions, GitLab CI/CD, and ArgoCD.
• Strong hands-on background in PHP to guide technical discussions and set high standards for development and testing practices.
• Extensive knowledge of Kubernetes, Docker, and cloud environments such as AWS.
• Solid understanding of release management, version control, and deployment workflows.
• Excellent mentoring skills, empowering teams and fostering engineering excellence.
• Strategic mindset and data-driven problem-solving skills to identify opportunities for process optimization and long-term improvement.
• Clear and proactive communication, aligning technical initiatives with company goals and promoting cross-team collaboration.
• A proactive, collaborative attitude and a commitment to continuous improvement and innovation.

Benefits

• Open culture with flat hierarchies, encouraging individual initiative.
• Permanent employment contracts offering long-term security.
• Flexible working hours and options for mobile work and full-remote contracts.
• Freedom to choose preferred work hardware.
• Well-structured onboarding with support from a personal “buddy.”
• An inspiring environment with dedicated colleagues and a dynamic community.
• Diverse opportunities for personal growth and development.
• Additional perks such as company pension plans, health programs, and regular team events.
• And much more!

Your personal contact for this position is Josephine Scheffler, and she is happy to answer any questions you may have!

Protecting your personal data is a top priority for us. You can find our applicant information here.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Software Development