Chargé de Projets – Conseil en planification de rénovation 80 – 100%

Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world’s most famous brands.

Since its inception, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!

Customer Service:

• Provide and maintain exceptional customer service to each customer.
• Convert walk-in traffic into clients, creating excitement and desire around the product.
• Provide detailed information about product features, pricing, and after-sales services.
• Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
• Gather customer feedback and share best practices within the organization.
• Contribute to team efforts to achieve and exceed sales targets.
• Take necessary steps to reach objectives linked to KPIs.
• Maintain knowledge of current sales activities, payment, and exchanges policies.
• Process payments ensuring accurate and efficient transactions.

Product Knowledge:

• Share storytelling and benefits related to collections with customers.
• Attend product training sessions to continuously enhance product/brand knowledge.
• Gather knowledge about the latest trends in the retail and watch industry.

Store Operations:

• Maintain an orderly and welcoming sales floor at all times.
• Assist with repairs, change of straps and batteries.
• Handle cash register and settlements.
• Assist with inventory management, including receiving and checking in new stock.
• Support with visual merchandising implementation and ensure it remains visually appealing.
• Be a self-starter with a strong team-player approach to exceed team objectives.
• Participate in team meetings and actively contribute to new projects.
• Assist in training new employees if needed.

Profile:

• We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
• As a Sales Associate, you will be part of our international team providing exceptional customer service, driving sales, and contributing to the overall success of our Swatch Stores.
• Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.

Benefits – What is in for you:

• Working within an international, diverse, and dynamic team.
• Be at the forefront of innovation within the watch industry.
• Personnel discount on a large selection of Swatch Group products (40%).
• Good performance paired with continued business needs translate into an open-end contract.
• Development and training opportunities.
• Contribution to health insurance costs.

Professional Requirements:

Qualifications:

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Previous experience in retail or sales, preferably for a company with fast-moving goods/products or in the watch industry.

Skills – Must have:

• Excellent communication and interpersonal skills.
• Strong sales skills.
• Ability to understand and present technical details.
• Proficient in using POS systems and handling transactions.

Personal Attributes:

• Excellent customer service and focus.
• High level of energy and enthusiasm.
• Positive, innovative, and motivated by a continuous improvement mindset.
• Professional appearance and demeanour.
• Ability to work flexible hours, including weekends and holidays.

Languages:

• Mother tongue – very good command of French.
• Very good to excellent command of English (C1 or above).

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