This role is responsible for leading the day-to-day activities of a team of professional service technicians who deliver best-in-class service to our customers and end users. As a key resource to their direct reports, the Service Team Manager should be a leader with strong technical knowledge and aptitude. This position drives income within their region by providing proactive service offerings (such as through maintenance agreements) as well as identifying opportunities to improve customers' operations (such as conversions and equipment upgrades). This individual will need to develop strong, professional relationships with both internal and external customers, ensuring teams are solving problems effectively and efficiently. A key challenge will be determining opportunities and developing plans to ensuring geographic coverage and continuing to be responsive to customer demands. The Service Team Manager will be responsible for driving KPI performance on items such as customer satisfaction, first time fix ratios, responsiveness, percentage of billable hours, and revenue. Highlights: Flexible working time modelA free car parking slot100% coverage of accident and daily sickness benefit insurance premiumsFor the perfect energy kick: free coffee offerSubsidised canteen catering: freshly prepared snacks and lunches every daySubsidised massage offerRegular company events Collaboration is a top priority at Signode! Become part of the global team and shape your career in an environment where not only professional success but also personal development counts! The following key accountabilities will shape your new working day: Working with Regional Sales Managers to develop business plans and provide sales forecasts for the geographic territoryDirectly managing a team of Field Service Technicians, ensuring a culture of accountabilityDriving understanding and awareness of Reliability Services and the capabilities; ensuring team understands the value Packaging Plus offerings provide to customersEnsuring strong rollout of new service offerings as developedWorking with other service leaders to manage operational processes for both effectiveness and consistency to drive more uniformity of practices across the full European teamDeveloping the skills and knowledge of team members; ensuring technicians are properly cross training to expand their knowledge of the full range of E&T equipmentMeasuring performance against key KPIs, such as customer satisfaction, service utilization, revenue realization, and service segment incomeIncreasing revenue and segment income for the region by not only ensuring quality service calls, but also through the sale of maintenance agreements, product conversions/retrofits, and other proactive servicesManaging budgets and controlling operating expenses to ensure strong financial performanceCreating a high performing team of field technicians; responsible for developing team membersConsult and cooperate with sales teams both within E&T and across the regional platforms to resolve issues, as well as identify and assist with closing new business opportunities If you have also the following experiences and skills, you may be the perfect team member: Degree required in engineering, commercial business or sales; or correspondent professional career track / experiencePrior experience of managing teams is a plusKnowledge of a significant portion of the Signode equipment portfolio, including understanding the value propositions of that equipmentExtensive, practical knowledge of mechanical, pneumatic, electrical, and hydraulic systemsAble to interpret technical information, such as blueprints and CAD layouts, as well as interpret business data and financial informationStrong written and verbal communication; able to build relationships at all levelsSense of urgency; has a bias for action and a desire to identify and address areas for improvementProfessional English writing and speaking skills requiredNative level German language, French is an advantageHigh level of travel required within the country(ies) #J-18808-Ljbffr
Systems Electrical Engineer (m/w/d) 80-100% in Dietikon Arbeitgeber: Signode
Als Arbeitgeber in Hilden bieten wir Ihnen die Möglichkeit, Teil eines dynamischen Teams zu werden, das an innovativen Verpackungsmaschinen arbeitet. Unsere offene und kollegiale Unternehmenskultur fördert die persönliche und berufliche Weiterentwicklung, während wir Ihnen attraktive Benefits und ein sicheres Arbeitsumfeld bieten. Bei uns haben Sie die Chance, an abwechslungsreichen Projekten mitzuwirken und Ihre Fähigkeiten in einem zukunftsorientierten Unternehmen einzubringen.
