Main Responsibilities
- Deliver requirements gathering and implementation work streams within a project on time and in budget whilst maintaining high client satisfaction.
- Work directly with the client teams to create and administer their part of the implementation project.
- Lead requirement gathering sessions and translate this into multiple frameworks/models within the Simitive products.
- Lead in Simitive configuration, testing and user training.
- Maintain a high level of knowledge on all Simitive workforce planning products.
- Be confident to offer knowledgeable and relevant advice and expertise to clients to help them improve their institutional performance through our products whilst meeting their specified objectives.
- Work closely with Simitive project managers to support the client needs throughout the project.
- Recommend solutions for improved processes and communication between teams and for the client.
- Contribute to planning project activities and provide logistical support to project managers.
- Ensure problems or potential problems are escalated where necessary and effective support is provided as required.
- Provide accurate and timely reports as required.
Skills
We’re looking for an experienced implementer who is confident leading client-facing work. The kinds of background and skills that thrive in this role include:
- At least two years’ experience in SaaS delivery, implementation, project management or training (or a hybrid of these), ideally including ERP or similar large-scale system implementations for external clients.
- Solid business analysis instincts and confidence working through the full project lifecycle.
- Good working knowledge of the Higher and Further Education sectors.
- Excellent communication and presentation skills, with the ability to explain complex ideas simply and clearly to different audiences, from end-users to senior stakeholders.
- Strong relationship-building and stakeholder management skills.
- Excellent analytical and problem-solving skills, with a knack for finding simple solutions to complex issues.
- Well organised, with the ability to coordinate and prioritise across multiple concurrent projects.
- A BCS Practitioner Certificate in Requirements Engineering is welcome, but not essential, we’re happy to support the right person to gain this.
Behaviours
- Adheres to, supports and embodies the Simitive Values.
- Maintains and engenders a positive attitude focussed on outcomes individually and as part of a Team.
- Fully supports the company’s continuous improvement approach to make Simitive the best it can be.
- Engages professionally and sympathetically with all other teams, understanding that every team has its own pressures and challenges, adjusting the approach accordingly.
- Invests the time and thought to foresee challenges or problems and plan effectively to avoid or minimise them.
- Consistently displays excellent communication and presentation skills, with the ability to convey complex concepts simply and clearly to colleagues, clients, prospective clients and sector bodies as required.
- Maintains a knowledge and interest of the sector the company operates in.
- Adheres to all company policies and procedures at all times and ensures that team members do the same.
- Be an advocate for Simitive at all times.
- Willing to travel, including potential international opportunities.
- Commits the time and effort required to meet the needs of the role and company.
What we offer
- A friendly, collaborative team that takes real pride in the quality of its delivery.
- Genuinely varied work with universities in the UK, Australia and beyond.
- A culture of continuous improvement, your ideas, experience and instincts are welcomed.
- 28 days holiday allowance, plus bank holiday.
- Flexible working – Top 10 in the 2026 Flexa Awards for The Best Work-Life Balance.
