(Senior) Customer Success Manager (m / f / d)

(Senior) Customer Success Manager (m / f / d)

Locations: Germany – Berlin | Hamburg

Join us at the forefront of innovation, where we invent business models, algorithms, solutions, and methodologies. Our end-to-end solutions deliver sustained top-line impact for our clients.

Are you interested in working with a team of digital evangelists with a can-do attitude? Do you want to experience the dynamics of agile processes in open-minded teams? Are you eager to be creative in a startup atmosphere with a steep development curve and flat hierarchies? Most importantly, do you want to make a difference? Then you are in the right place. Become a pioneer of digital transformation and support us as a Customer Success Manager!

What makes us special:

• Advance your career with exciting professional opportunities in our thriving company with a startup feel.
• Gain experience through projects focused on growth, positive impact, and meaningful results.
• Share your ideas in a corporate culture driven by entrepreneurial spirit, openness, and integrity.
• Work with helpful, enthusiastic colleagues who foster great team spirit.
• Broaden your perspective with our extensive training programs (e.g., LinkedIn Learning).
• Participate in holistic feedback and development processes (e.g., 360-degree feedback).
• Explore international opportunities to live and work abroad in our global offices.
• Enjoy benefits such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g., Headspace).
• Relax in break areas with healthy snacks and beverages.
• Engage in employee events, our World Meeting, and Holiday Party to connect with colleagues.

How you will create an impact:

• Design and execute customer success plans, enabling clients to succeed with our software and providing insights on tool usage and performance.
• Lead workshops and strategic sessions to optimize application usage.
• Conduct user trainings on new releases.
• Oversee proof of value and implementation projects, ensuring client needs are met.
• Act as an escalation manager for support issues when needed.
• Analyze performance indicators and collect customer feedback to proactively improve KPIs and satisfaction.
• Provide feedback to product management to influence product roadmaps.
• Support sales through discovery meetings, demos, and ensuring contract renewals.
• Collaborate with marketing to enable client references, case studies, and conference speeches.

About you:

• You hold a bachelor’s or master’s degree in business, computer science, or a related field, with 1-3 years of professional experience in IT consulting.
• You have solid experience in Customer Success or Professional Services for software applications.
• You possess strong interpersonal and communication skills and work proactively and reliably with clients, consultants, and product teams.
• You are skilled in project management, enabling efficient service delivery.
• Experience within B2B and/or retail (pricing) contexts is a plus.
• You are enthusiastic about technology trends and digital topics.
• You have refined problem-solving skills to translate business needs into digital solutions.

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