Sales Force Effectiveness Manager / Customer Operations Manager / no-494 For our customer located in Basel/Switzrland we are currently looking for a : Sales Force Effectiveness Manager / Customer Operations Manager
(m/f/d)
Location: onsite CH-Basel Branch: Pharma Duration: 01.09.2026 – 31.03.2028
Tasks & Responsibilities Job Purpose Make sure that >150 contracted partners of NPhS and the related local organizations in 80+ Export countries receive the highest quality service to enable commercial operations and product supply.
Ensure all relevant documents to execute the Export business are prepared, reviewed, approved and archived according to country and company specific requirements on time, and in line with applicable internal and external compliance standards (i.e., NFCM / SOX).
Compile and analyse all price and condition data to support commercial decisions related to Export business
Implement, maintain, and monitor price and condition master data according to Clients Financial Controls Manual (NFCM) requirements
Train NPhS employees on system (PricePro and TPES) to ensure proper use
Assist in preparation and review of distribution agreements and any other legal document to be provided to the customer and/or the country
Independent handling of all documents needed for Export business in close collaboration with various functions (Pricing & Market Access, Supply Chain, Logistics, QA, Trade Compliance, Regulatory, Funds Flow, Credit Management, Finance, Legal, Compliance, PricePro and TPES IT support teams)
Ensure Commercial Offers, Tender Quotations, Pro-Forma Invoices, Undertaking Letters, or any other document requested by the customer and/or country are correct, complete, and compliant before their signature and communication to external customers
Provide Pro-forma Invoices to assigned countries to enable commercial transactions & obtaining import licenses as per country specific requirements
Provide Price Certificates to assigned countries in collaboration with Global Pricing & Market Access for product launches / re-registrations
Identify, support, and implement process simplification opportunities across NPhS Export Operations
Support implementation of process re-design initiatives (from kick-off to implementation and monitoring) to improve process compliance, quality, efficiency, productivity and customer satisfaction
Key Performance Indicators
Customer satisfaction level of timely execution on Export business documentation
Quality of customer, price and condition master data records
Documents archived according to NFCM / SOX requirements (no audit critical findings)
Must Haves
Fluent in English (spoken and written)
Knowledge of other languages (e.g., French) advantageous
5+ years of maturity in multi-national Commercial and/or Business Administration, Finance roles; in the pharmaceutical industry
3+ years profound experience in Export business in the pharmaceutical industry; specifically, detailed know-how of commercial business in small and mid-size emerging markets
IT literacy on Price Pro, TPES, SAP (mainly SD, FI) and MS Office
Experience in multi-national and matrix organization and cross-functional teams
Ability to handle urgent and complex (multi-functional) assignments and manage conflict of priorities
Interpersonal-, communication-, negotiation- and problem-solving skills
Advanced knowledge of relevant software (PricePro, TPES, SAP (SD, FI) and MS Office) and ability to quickly familiarize with new programs or systems (as needed)
Clear understanding of implications of working in a multi-functional / matrix environment (e.g., Global Pricing & Market Access, Supply Chain, Finance, Legal, QA & Regulatory, Credit Management, Funds Flows, Compliance)
Coordination and supervision of different tasks simultaneously and ability to set priorities in accordance with objectives and business requirements
Independent and analytical thinking (one part of role is standardized: different tasks where procedures are known and clear; the other part of the role is tailored: issues need to be analyzed and interpreted and a high degree of associative thinking / cross-functional networking is necessary)
Recognized for setting high standards on Ethics, Integrity, and Collaboration
Communicate effectively and on time with different functions, and organizational levels
Large degree of independence and decision-making authority in handling any country request
Provides own and other departments with services and know-how at the right time and in an appropriate quality and manner
Develop new or improve existing processes, increasing quality, compliance, efficiency
Continuous collaboration with international and cross-functional matrix teams
Did we catch your interest?
The SimplyVision-Team is looking forward to receive your application (Word file is highly appreciated).
Kindly be informed that our customer is located in Switzerland. Therefore only applications from candidates within the EU or candidates holding Swiss work permission are required.
Employment Type Project based (CH payroll)
100%
Start 01.09.2026
End 31.03.2028
All-In / Hour Total Hours Deadline 31.07.26 12:00 am
Do You Have a Swiss Work Permit?
Please tell us how you've heard from us?
More Information
Data protection * You agree that your data will be used to process your request. Further information and revocation instructions can be found in the privacy policy.
#J-18808-Ljbffr
(m/f/d)
Location: onsite CH-Basel Branch: Pharma Duration: 01.09.2026 – 31.03.2028
Tasks & Responsibilities Job Purpose Make sure that >150 contracted partners of NPhS and the related local organizations in 80+ Export countries receive the highest quality service to enable commercial operations and product supply.
Ensure all relevant documents to execute the Export business are prepared, reviewed, approved and archived according to country and company specific requirements on time, and in line with applicable internal and external compliance standards (i.e., NFCM / SOX).
Compile and analyse all price and condition data to support commercial decisions related to Export business
Implement, maintain, and monitor price and condition master data according to Clients Financial Controls Manual (NFCM) requirements
Train NPhS employees on system (PricePro and TPES) to ensure proper use
Assist in preparation and review of distribution agreements and any other legal document to be provided to the customer and/or the country
Independent handling of all documents needed for Export business in close collaboration with various functions (Pricing & Market Access, Supply Chain, Logistics, QA, Trade Compliance, Regulatory, Funds Flow, Credit Management, Finance, Legal, Compliance, PricePro and TPES IT support teams)
Ensure Commercial Offers, Tender Quotations, Pro-Forma Invoices, Undertaking Letters, or any other document requested by the customer and/or country are correct, complete, and compliant before their signature and communication to external customers
Provide Pro-forma Invoices to assigned countries to enable commercial transactions & obtaining import licenses as per country specific requirements
Provide Price Certificates to assigned countries in collaboration with Global Pricing & Market Access for product launches / re-registrations
Identify, support, and implement process simplification opportunities across NPhS Export Operations
Support implementation of process re-design initiatives (from kick-off to implementation and monitoring) to improve process compliance, quality, efficiency, productivity and customer satisfaction
Key Performance Indicators
Customer satisfaction level of timely execution on Export business documentation
Quality of customer, price and condition master data records
Documents archived according to NFCM / SOX requirements (no audit critical findings)
Must Haves
Fluent in English (spoken and written)
Knowledge of other languages (e.g., French) advantageous
5+ years of maturity in multi-national Commercial and/or Business Administration, Finance roles; in the pharmaceutical industry
3+ years profound experience in Export business in the pharmaceutical industry; specifically, detailed know-how of commercial business in small and mid-size emerging markets
IT literacy on Price Pro, TPES, SAP (mainly SD, FI) and MS Office
Experience in multi-national and matrix organization and cross-functional teams
Ability to handle urgent and complex (multi-functional) assignments and manage conflict of priorities
Interpersonal-, communication-, negotiation- and problem-solving skills
Advanced knowledge of relevant software (PricePro, TPES, SAP (SD, FI) and MS Office) and ability to quickly familiarize with new programs or systems (as needed)
Clear understanding of implications of working in a multi-functional / matrix environment (e.g., Global Pricing & Market Access, Supply Chain, Finance, Legal, QA & Regulatory, Credit Management, Funds Flows, Compliance)
Coordination and supervision of different tasks simultaneously and ability to set priorities in accordance with objectives and business requirements
Independent and analytical thinking (one part of role is standardized: different tasks where procedures are known and clear; the other part of the role is tailored: issues need to be analyzed and interpreted and a high degree of associative thinking / cross-functional networking is necessary)
Recognized for setting high standards on Ethics, Integrity, and Collaboration
Communicate effectively and on time with different functions, and organizational levels
Large degree of independence and decision-making authority in handling any country request
Provides own and other departments with services and know-how at the right time and in an appropriate quality and manner
Develop new or improve existing processes, increasing quality, compliance, efficiency
Continuous collaboration with international and cross-functional matrix teams
Did we catch your interest?
The SimplyVision-Team is looking forward to receive your application (Word file is highly appreciated).
Kindly be informed that our customer is located in Switzerland. Therefore only applications from candidates within the EU or candidates holding Swiss work permission are required.
Employment Type Project based (CH payroll)
100%
Start 01.09.2026
End 31.03.2028
All-In / Hour Total Hours Deadline 31.07.26 12:00 am
Do You Have a Swiss Work Permit?
Please tell us how you've heard from us?
More Information
Data protection * You agree that your data will be used to process your request. Further information and revocation instructions can be found in the privacy policy.
#J-18808-Ljbffr
Sales Force Effectiveness Manager / Customer Operations Manager / no-494 Arbeitgeber: SimplyVision
Unser Unternehmen bietet Ihnen als Ingenieur*in Vermessungstechnik Kabeltechnik-Offshore die Möglichkeit, in einem dynamischen und innovativen Umfeld zu arbeiten, das auf Teamarbeit und persönliche Entwicklung setzt. Mit einem flexiblen Arbeitsmodell, das Remote-Arbeit und vor Ort in Rostock oder Greifswald kombiniert, fördern wir eine ausgewogene Work-Life-Balance und bieten Ihnen zahlreiche Weiterbildungsmöglichkeiten, um Ihre Karriere voranzutreiben. Zudem profitieren Sie von einer offenen Unternehmenskultur, die Kreativität und Eigeninitiative schätzt und Ihnen die Chance gibt, an spannenden Offshore-Projekten mitzuwirken.
