- The Director of Customer Success will own the strategic framework for keeping Sirona's radiology customers engaged, retained, and expanding.
- This is an individual-contributor hands-on leadership role today, with no direct reports initially, but expected to build and lead the CS function.
- You'll report to the VP of Client Services and require deep expertise in radiology customer workflows and customer success strategy.
Key Responsibilities:
- Define the CS strategy for Sirona: engagement playbooks, customer health scoring, and success metrics.
- Own the customer relationship post-go-live - retention, adoption, and expansion - for our existing customer base.
- Foster alignment across Product, Implementations, Support, and Sales to deliver a unified customer experience.
How You'll Be Measured:
- Net Revenue Retention (NRR) and Renewal Rate.
- Expansion conversion and advocacy metrics.
- Customer satisfaction and health score trends.
Key Requirements:
- 7+ years in Customer Success, Account Management, or related fields, ideally in SaaS delivered radiology PACS and reporting.
- 3+ years of direct experience in radiology or imaging informatics, with a strong understanding of radiologist workflows.
- Proven track record building or maturing customer success programs from the ground up.
Sirona Medical is a cloud-native software company building an AI-powered operating system for radiology workflows. They are a San Francisco-based company with employees around the world, focused on empowering radiologists.
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Director of Customer Success (Fully Remote) Arbeitgeber: Sirona Medical
Sirona Medical ist ein hervorragender Arbeitgeber, der innovative Softwarelösungen für die Radiologie entwickelt und dabei eine dynamische und unterstützende Arbeitskultur fördert. Mit flexiblen Arbeitsmodellen, großzügigen Leistungen wie Aktienoptionen und Weiterbildungsmöglichkeiten bietet das Unternehmen seinen Mitarbeitern die Chance, in einem bedeutenden Bereich des Gesundheitswesens zu wachsen und einen echten Unterschied zu machen. Die Möglichkeit, remote zu arbeiten oder hybrid im Büro in Burlington, VT oder der San Francisco Bay Area zu sein, sorgt für eine ausgewogene Work-Life-Balance und ein inspirierendes Arbeitsumfeld.
