Hybrid Customer Service Representative

Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environment? We are looking for motivated and communicative Norwegian-speakingCustomer Service Representatives (m/f/d) tosupport our customer service team for an extended warranty provider for consumer electronics and home appliances. If you enjoy working with people, thenFoundeveris the right place for youStart date: |Location:Hybrid (Berlin-Neukölln & Remote) |Weekly hours: h |Working hours:Mon – Sat between 08:00 AM and 8:00 PM |Salary: 2.639, ,33 €/month (Fixed salary 2.409,33 €/month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)AufgabenDamage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mailIncreasing customer satisfaction by processing inquiries quickly and competentlyReview of the submitted claims for damagesQualifikationFluency in Norwegian (C2-level) and English (B2-level)Commercial and technical affinity regarding the internet and phone callsPC literacyPrevious customer service experience preferableWilling to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlinesWillingness to learn and eagerness to learnEmpathetic and socially competent personalityBenefitsCareer changers are very welcomeVariable working environment thanks to the hybrid model (working in the office and from home)Mentoring and motivation: Direct support and feedback from colleagues and supervisorsVarious team events such as summer parties to create your best Foundever moments as a teamExclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension plan, voucher card with regular top-upsHealth and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much moreInternal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internallyInternational career opportunities through worldwide German-speaking projects.27-31 vacation days (depending on length of service) as well as special leave.Optional German language classesSounds like the right job?Take your chance and apply nowThis is what you can expect from us after you have applied:1.our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.2.after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).3.If all these steps have been completed successfully, we will give you a warm welcomeFoundeveris a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we\’re the team behind the best experiences for +800 of the world\’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.There are many special moments in life. We also have them in our day-to-day work, because together we achieve great thingsCreate your best moments – with FoundeverWe have a wide variety of people working for us – career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community.All people are welcome at FoundeverWhere are you staying?Job-ID:407631