IT Workplace Support Specialist

pSIX drives the transformation of financial markets. /p pWhat sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. /p h3bIT Workplace Support Specialist /b /h3 pAbout the role /p pFor our Workplace IT team, we are looking for a hands-on Level2 Onsite Supporter who ensures stable, reliable, and user centric IT services at our Zurich site. Please note that the role is 100% ofiice-based. /p pYou act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardization of our workplace environment in close collaboration with central IT teams and external partners. /p h3What You Will Do /h3 ul liprovide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services /li lihandle incidents and service requests via ITSM, including IMACD activities and escalation coordination /li liinstall, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals) /li lisupport Microsoft 365, Active Directory / Azure AD user and access management /li lioperate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing) /li lisupport Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments /li licontribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms) /li lisupport rollouts, pilots, and refresh cycles in cooperation with central engineering teams /li liensure accurate documentation of solutions, processes, and how tos /li liwork closely with 3rd level engineering, service providers, and internal stakeholders /li lisupport smaller workplace IT projects and continuous improvement initiatives /li liact as a reliable onsite counterpart for central initiatives and standards /li /ul h3What You Bring /h3 ul li2–4+ years of experience in onsite IT support or IT service desk (Level1/2) in enterprise environments /li listrong hands-on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) /li lipractical experience with hardware support and structured rollouts /li lisolid understanding of Active Directory / Azure AD and basic Intune tasks /li libasic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting /li liexperience working with ticketing and asset processes, SLA oriented mindset /li lihigh service orientation, reliability, structured working style, and clear communication /li liGerman fluent (spoken and written); good English for documentation and support interaction /li liITIL Foundation or comparable certification /li liexperience in large enterprise environments /li liknow how around Microsoft Teams Rooms and meeting room technology /li /ul pIf you have any questions, bcheck out our FAQ page /bor call Agnieszka Leputa at . /p pDiversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background. /p h3What We Offer /h3 pbFlexible Work Models /bbr/We trust our employees and offer a work environment that is well-balanced, productive and fosters success. /p pbPersonal Development /bbr/You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering. /p pbAgile Working Methodsbr/ /bWhether through scrum or design thinking,br/we solve exciting tasks together in teams. /p #J-18808-Ljbffr