Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.
What You Will Do
Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.
- assess incidents from a business and client impact view, complementing technical handling by control center teams
- ensure clear and timely communication, preparing incident updates and reports for clients and internal stakeholders
- coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure
- act as interface between operations, IT teams and external providers during incidents to align priorities and actions
- participate in 7×24 on-call duty, supporting business-critical incidents outside standard working hours
What You Bring
- experience with IT service management frameworks such as ITIL or similar structured incident processes
- strong understanding of service operations and business processes; additional experience in payments or transaction processing environments is a plus
- ability to structure complex information and communicate clearly to different stakeholder groups
- high level of ownership and accountability when handling critical situations and time-sensitive incidents
- needed Language Skills: English and German (spoken and written)
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Incident & Problem Manager (80 - 100%) in Zürich Arbeitgeber: SIX
Als Arbeitgeber im Bereich Web Access Management bieten wir Ihnen die Möglichkeit, in einem dynamischen und sicherheitsorientierten Team zu arbeiten, das sich der Verbesserung des Zugangs zu geschäftskritischen Webanwendungen widmet. Unsere Unternehmenskultur fördert Zusammenarbeit und kontinuierliches Lernen, während wir Ihnen durch gezielte Schulungen und Entwicklungsmöglichkeiten helfen, Ihre Fähigkeiten in modernen Authentifizierungstechnologien auszubauen. Darüber hinaus profitieren Sie von flexiblen Arbeitszeiten und einem inspirierenden Arbeitsumfeld, das Innovation und Sicherheit in den Vordergrund stellt.
