About the role
The Solutions Manager – Lifecycle & Professional Services acts as the Business Owner for the Lifecycle Services and Professional Services portfolio across EMEA, with accountability for growth, commercial governance, service portfolio strategy, customer governance, KPI/SLA framework governance, profitability, and service expansion opportunities.
The role is the bridge between Sales, Account Management, Solutions, Service Delivery, Operations, Legal, and Finance, ensuring opportunities are commercially attractive, operationally viable, contractually sound, and aligned with approved service capabilities and delivery standards.
It owns the client solution from qualification through commercial approval and contract finalization before transitioning approved opportunities into implementation, BAU readiness, and day-to-day operational delivery owned by the Service Implementation Manager and Service Delivery / Operations teams.
The role is remote based, proximity to one our sides in Spain, Sweden, Germany, Netherlands, France, Ireland, UK preferred: https://www.sktes.com/global-facilities
Your Responsibilities
- Drive solution design and qualification for strategic customer opportunities across EMEA
- Support RFQs, RFPs, complex bids, and business development initiatives
- Ensure commercial viability, pricing governance, and contract approval for new business opportunities
- Collaborate with cross-functional teams to develop scalable and customer-focused solutions
- Own KPI and SLA governance, ensuring commitments are clearly defined and achievable
- Lead customer governance and service review meetings with key stakeholders
- Identify service improvement and business expansion opportunities
Your Profile
- 8+ years of experience in Lifecycle Services, Professional Services, ITAD, Managed Services, Technology Services, or a related industry
- Proven track record in international solution or commercial management, or business leadership roles
- Strong understanding of service delivery, pricing models, service contracts, and operational processes
- Experience managing complex customer engagements, RFQs, RFPs, and large-scale opportunities
- Empathic communication to build trusting relationships with stakeholders, excellent negotiation skills
- Ability to work effectively across international and cross-functional teams.
- Excellent English skills, both written and spoken
Our Benefits
- Work in a global company with a focus on sustainability
- A responsible international position with development opportunities
- A motivated European team with an open and appreciative working atmosphere
- Attractive compensation and benefits
Sounds exciting?
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