Customer Service Specialist Intercompany (m/f/d)

Benefits:

• Collective agreement of the chemical industry
• 25 – 30 hours/week
• 30 days of holiday
• Holiday pay
• 13th salary
• Mobile work
• Flexitime
• Company pension plan
• Kindergarten subsidy
• Jobrad
• Corporate Benefits
• Corporate fitness network Wellpass

Position Description:

• As the first point of contact, support our intercompanies worldwide competently and solution-oriented via phone or e-mail.
• Coordinate customer concerns with various departments: production, purchasing, product management, project management, quality, shipping, accounting, and sales.
• Handle ticket processing, create quotes, manage orders, deliveries, and invoicing in our ERP and CRM systems.
• Manage customer master data maintenance in the ERP/CRM.
• Support the after-sales account manager.
• Prepare and supervise reports for daily business.
• Improve and standardize intercompany service department processes and tools.

Qualifications and Requirements:

• Completed commercial training or comparable qualification.
• Professional experience in a similar position.
• Affinity for modern technology and customer service.
• Knowledge of SAP/ERP and CRM systems is required.
• Fluent in English and German.
• Service-oriented work approach with attention to detail.
• Team player, quick learner, and self-motivated working methods.

Your New Workplace:

We offer a versatile and responsible scope of duties in a global business environment. Expect colleagues on an equal footing, flat hierarchies, a strong team spirit, and a \“can-do\“ attitude. Our company combines a start-up atmosphere with the stability of a corporation, providing a dynamic, future-oriented work environment.

We value diversity, tolerance, and openness, welcoming people of all ages, abilities, religions, sexual orientations, ethnic backgrounds, nationalities, and genders.

Would you like to shape the future of additive manufacturing and be part of our success story?

Who We Are:

Nikon SLM Solutions AG is a leading company in additive manufacturing, specializing in Selective Laser Melting machines that enable fast, reliable, and cost-effective production of high-quality metal components. With over 700 employees from more than 35 nations, we serve customers across aerospace, energy, healthcare, automotive, and other sectors.

Headquartered in Lübeck, Germany, we have offices in China, France, India, Italy, Singapore, South Korea, Canada, and the USA.

How to Apply:

Apply directly through our online application tool. We cannot consider applications sent via e-mail.

We look forward to your application. If you have further questions, please contact our HR Recruiting Team at Nikon SLM Solutions AG.

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