UX Researcher I

For over 20 years, Smartsheet has helped people and teams achieve–well, anything.

From seamless work management to smart, scalable solutions, we’ve always worked with flow.

We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter.

But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters.

Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

The UX Research (UXR) Team leads critical research efforts at Smartsheet.

Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions.

We also use our insights and perspective to inform cross-functional product development and alignment.

We’re a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights.

Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds.

We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers.

As a member of the User Experience team, you’ll shape the future of work.

This full-time position reports to the UX Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will

• Conduct & support research projects from end-to-end within a product area, with supervision and guidance.
• Distill research data into insights and actionable recommendations that impact features and product teams.
• Present research findings and represent user insights effectively to working teams and stakeholders, including UX designers, product managers, and engineers.
• Apply appropriate evaluative research methods to answer product and design questions, with direction.
• Manage all stages of the research process, with guidance, including plan development, recruiting coordination, execution, synthesis, and reporting.
• Actively learn about Smartsheet’s business, product, and user needs, leveraging this knowledge to inform your research and collaborations.
• Align immediate research tasks and project planning with overarching business goals and product area objectives.
• Seek out feedback and mentorship from more experienced researchers to continuously improve your research craft.
• Take ownership and accountability for your assigned work, following through on commitments and timelines.
• Build trust with team members and stakeholders through responsiveness, timeliness, and by involving partners in the research process.
• Support other duties as needed

You Have

• Less than 3 years of experience in UX research or a related field.
• Familiarity with various UX research methodologies, particularly evaluative methods such as usability testing, interviews, and surveys.
• An understanding of basic user needs for specific product areas and the ability to use this knowledge to propose and inform research studies.
• Basic understanding of overarching business goals and primary objectives of product areas.
• Strong communication and presentation skills, with the ability to convey complex ideas clearly and authentically.
• The ability to receive and respond to feedback constructively and with an open mind.
• A self-motivated, detail-oriented, and collaborative team player mindset.
• Curiosity about the world of design and product development.
• A Bachelor’s or Master’s degree in a related field (e. g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.
• Must be legally eligible to work in the US on an ongoing basis.

Current US Perks & Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U. S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.

Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.

In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

Get to Know Us

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact.

You’ll have the freedom to explore, push boundaries, and grow beyond your role.

We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully.

When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work.

Let’s build what’s next, together.

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees.

It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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