Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Services Engagement Team! The Services Engagement (SE) department is a newly created team to support sales with the resourcing of all our Services Towers. It's an exciting function that sits within Tech & Services (T&S), built to meet the needs of our internal and external customers, and provide the best possible customer experience throughout the engagement with T&S. You'll be part of lots of opportunities to help shape and contribute to a successful relationship between Sales and T&S and continue the development and improvement within Services Engagement with customer excellence at the heart of everything we do. Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. A Services Engagement Resource Planner in our Tech & Services division plays a crucial role in ensuring the efficient allocation of internal and external resource (Services Partners) alignment based on the business demand of our Softcat customers. This role involves resource allocation, ensuring resource availability to meet business objectives and a focus on exemplary customer excellence. This role will work closely with Services Engagement Coordinators, T&S Teams and other parts of the business to ensure that resources are aligned effectively and in a timely manner. As a Services Engagement Resource Planner, you will be responsible for:
- Resourcing into your specific Tech Tower opportunities for internal T&S resources or Services Partners
- Inbox / Opportunity management and capturing essential data via our resourcing tool ZenDesk
- Ownership and accountability of opportunities throughout the various resource alignment stages
- Aligning and logging projects to allow T&S resource to keep track of their opportunities on various internal platforms
- Ensuring T&S resource aligned have the appropriate skills to meet the customers' expectation
- Confidently scoping out and qualifying opportunities with our Sales teams and stakeholders using various communication channels
- Assist SE Engage Coordinators with the resourcing of Large & Complex opportunities Exceptional customer service skills whilst upholding professionalism and patience
- Passionate team player who encompasses a proactive approach and demonstrates initiative
- Strong communication skills with the ability to build and develop rapport with different stakeholders across the business
- The ability to work on multiple opportunities whilst maintaining a strong attention to detail
- Willingness to learn with the capability of being flexible and adaptive to change
- Highly organised with a focus on prioritisation and time management in a fast-paced environment Hybrid working - 2 days in the office and 3 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
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Services Engagement Resource Planner Arbeitgeber: Softcat plc
Als Arbeitgeber im Bereich Cyber Security bieten wir Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das Vielfalt und individuelle Perspektiven schätzt. Unsere flexible Arbeitsweise ermöglicht es Ihnen, Beruf und Privatleben optimal zu vereinbaren, während Sie gleichzeitig an spannenden Projekten mit führenden Anbietern der Branche arbeiten. Wir fördern Ihre berufliche Weiterentwicklung durch kontinuierliche Schulungen und Zertifizierungen, damit Sie Ihr volles Potenzial ausschöpfen können.
