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- Aufgaben: Guide customers through their journey with our IT-decision-making platform.
- Arbeitgeber: Join Softwaregini, a fast-growing B2B SaaS disruptor revolutionizing software management.
- Mitarbeitervorteile: Enjoy 30 vacation days, home-office allowance, and perks like Gympass subscription.
- Warum dieser Job: Be part of a creative, low-ego team passionate about customer success and innovation.
- Gewünschte Qualifikationen: 3+ years in Customer Success or Account Management, strong project management skills required.
- Andere Informationen: Work in a modern Berlin office with dedicated time for learning and the best popcorn!
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
- At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
- We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
- We are creative, low-ego, team-spirited, and passionate about making our customers happy
Tasks
As a Key Account Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our customers through their journey with our IT-decision-making platform:
- Be the dedicated point of contact for our customers, building and nurturing relationships.
- Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
- Ensure customers continuously create value by utilizing Softwaregini.
- Provide expert guidance and steering during implementations.
- Develop and execute account plans to drive product adoption, usage, and value realization.
- Analyze customer data to identify trends, opportunities, and potential churn risks.
- Create and maintain customer success metrics and KPIs.
- Take a hands-on approach where necessary.
Requirements
- At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
- Strong project management skills with a passion for meeting milestones and effective stakeholder management.
- An innate ability to build lasting relationships with diverse stakeholders.
- Excellent communication and presentation skills in both German and English.
- Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
- A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
- An „own it“ mentality, with the drive to take ownership of tasks from start to finish.
- Experience in working with corporate IT and procurement departments is a plus.
Benefits
- Attractive compensation package including employee stock options
- Opportunities for professional growth
- 30 days of vacation and day off on your birthday
- Modern office space in Berlin
- Home-Office allowance, budget for self-improvement, and other perks
- Contribution to a Gympass subscription
- Dedicated time for learning & innovation
- The best popcorn in town
Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!
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Key Account Manager (f/m/d) Arbeitgeber: Softwaregini GmbH
Kontaktperson:
Softwaregini GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Key Account Manager (f/m/d)
✨Tip Number 1
Familiarize yourself with the B2B SaaS landscape and understand how companies select and manage their software portfolios. This knowledge will help you engage in meaningful conversations with potential customers and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the Customer Success and Account Management fields, especially those who have experience in B2B SaaS. Attend industry events or webinars to connect with like-minded individuals and learn from their experiences.
✨Tip Number 3
Showcase your project management skills by sharing examples of how you've successfully managed customer relationships and driven product adoption in previous roles. Be prepared to discuss specific metrics and outcomes during interviews.
✨Tip Number 4
Demonstrate your passion for new technologies and AI products by staying updated on industry trends. Engage with relevant content online and consider sharing your insights on platforms like LinkedIn to position yourself as a knowledgeable candidate.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Key Account Manager (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Before applying, take some time to understand Softwaregini's culture. Highlight your alignment with their values of creativity, teamwork, and customer satisfaction in your application.
Tailor Your CV: Make sure your CV reflects your experience in Customer Success, Consulting, or Account Management, especially within the B2B SaaS industry. Use specific examples that demonstrate your project management skills and ability to build relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for new technologies and how you can contribute to solving IT decision-making problems. Mention any relevant experience with AI products and your 'own it' mentality.
Highlight Communication Skills: Since excellent communication skills in both German and English are required, ensure you showcase your proficiency in both languages throughout your application materials. Consider including examples of successful stakeholder management.
Wie du dich auf ein Vorstellungsgespräch bei Softwaregini GmbH vorbereitest
✨Understand the Customer Journey
Make sure you can articulate how you would guide customers through their journey with the IT-decision-making platform. Be prepared to discuss specific strategies for onboarding and ongoing engagement.
✨Showcase Your Relationship-Building Skills
Highlight your experience in building and nurturing relationships with diverse stakeholders. Share examples of how you've successfully managed customer accounts and maintained long-term partnerships.
✨Demonstrate Project Management Expertise
Be ready to discuss your project management skills, especially in a fast-paced B2B SaaS environment. Provide examples of how you've met milestones and effectively managed multiple tasks simultaneously.
✨Express Your Passion for Technology
Convey your enthusiasm for new technologies and how they can solve IT decision-making problems. If you have experience with AI products, be sure to mention it and explain how it relates to the role.
