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- Aufgaben: Guide Mid-Market and Enterprise customers through their journey with our IT-decision-making platform.
- Arbeitgeber: Join Softwaregini, a fast-growing B2B SaaS disruptor revolutionizing software management.
- Mitarbeitervorteile: Enjoy 30 vacation days, home-office allowance, and a modern office in Berlin.
- Warum dieser Job: Be part of a creative, low-ego team passionate about customer success and innovative AI technology.
- Gewünschte Qualifikationen: 3+ years in Customer Success or related fields, strong project management skills, and excellent communication.
- Andere Informationen: Experience with AI products is a plus; enjoy dedicated time for learning and innovation.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
- At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
- We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
- We are creative, low-ego, team-spirited, and passionate about making our customers happy
Tasks
As a Senior Customer Success Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our Mid-Market and Enterprise customers through their journey with our IT-decision-making platform:
- Be the dedicated point of contact for our customers, building and nurturing relationships.
- Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
- Build and foster strong relationships with your portfolio of customers to minimize churn and contraction and drive expansion.
- Develop a deep understanding of the customer’s business and objectives, collaborating with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes.
- Develop and apply domain/technical knowledge of the Softwaregini platform, our best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success plan.
- Engage regularly with customers and ensure they continuously create value by utilizing Softwaregini.
- Provide expert guidance and steering during implementations.
- Proactively analyze customer’s product usage data and take necessary actions to mitigate risk, improve product adoption and reduce churn.
- Take a hands-on approach where necessary.
Requirements
- At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
- Experienced in managing Commercial, Mid-Market or Enterprise level accounts.
- Possess high technical aptitude to quickly learn new technologies and then consult on their value.
- Strong project management skills with a passion for meeting milestones and effective stakeholder management.
- An innate ability to build lasting relationships with diverse stakeholders.
- Excellent communication and presentation skills in both German and English.
- Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
- A passion for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
- An „own it“ mentality, with the drive to take ownership of tasks from start to finish.
- Experience in working with corporate IT and procurement departments is a plus.
- High level understanding of enterprise architecture principles preferred.
Benefits
- Attractive compensation package including employee stock options
- Opportunities for professional growth
- 30 days of vacation and day off on your birthday
- Modern office space in Berlin
- Home-Office allowance, budget for self-improvement, and other perks
- Contribution to a Gympass subscription
- Dedicated time for learning & innovation
- The best popcorn in town
Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!
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Senior Customer Success Manager Arbeitgeber: Softwaregini GmbH
Kontaktperson:
Softwaregini GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Customer Success Manager
✨Tip Number 1
Familiarize yourself with the B2B SaaS landscape and understand the specific challenges that Mid-Market and Enterprise customers face. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your ability to empathize with customer needs.
✨Tip Number 2
Highlight your experience in managing customer relationships and driving success. Be prepared to share specific examples of how you've minimized churn and expanded accounts, as this aligns directly with the responsibilities of a Senior Customer Success Manager at Softwaregini.
✨Tip Number 3
Showcase your technical aptitude by discussing any relevant technologies or platforms you've worked with. If you have experience with AI products, make sure to mention it, as this is a plus for the role and can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your project management skills and how you've successfully managed multiple stakeholders in fast-paced environments. Being able to articulate your approach to stakeholder management will demonstrate your fit for the dynamic culture at Softwaregini.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Customer Success Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Customer Success Manager position at Softwaregini. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in Customer Success, Consulting, or Account Management, particularly within the B2B SaaS industry. Use specific examples to demonstrate your ability to manage customer relationships and drive success.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your proficiency in both German and English. Consider including examples of successful presentations or stakeholder engagements you've led.
Demonstrate Technical Aptitude: Mention any experience you have with AI products or technical platforms. Highlight your ability to quickly learn new technologies and how you've applied this knowledge to benefit customers in previous roles.
Wie du dich auf ein Vorstellungsgespräch bei Softwaregini GmbH vorbereitest
✨Understand the Customer Journey
Make sure to familiarize yourself with the entire customer journey, from onboarding to ongoing engagement. Be prepared to discuss how you would build and nurture relationships with customers at different stages of their journey.
✨Showcase Your Technical Aptitude
Highlight your ability to quickly learn new technologies and consult on their value. Be ready to provide examples of how you've successfully managed technical challenges in previous roles, especially within the B2B SaaS industry.
✨Demonstrate Project Management Skills
Prepare to discuss your project management experience, particularly in managing multiple accounts simultaneously. Share specific examples of how you've met milestones and effectively managed stakeholders in a fast-paced environment.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly in both German and English. Be ready to present your ideas confidently and engage in meaningful discussions about customer success strategies.
