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- Aufgaben: Guide Mid-Market and Enterprise customers through their journey with our IT-decision-making platform.
- Arbeitgeber: Join Softwaregini, a fast-growing B2B SaaS disruptor revolutionizing software management.
- Mitarbeitervorteile: Enjoy 30 days of vacation, stock options, and a modern office in Berlin.
- Warum dieser Job: Be part of a creative, low-ego team passionate about customer success and innovation.
- Gewünschte Qualifikationen: 3+ years in Customer Success or related fields, strong communication skills in German and English.
- Andere Informationen: Experience with AI products is a plus; enjoy dedicated time for learning and innovation.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
- At Softwaregini we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios.
- We are a tight-knit nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making.
- We are creative, low-ego, team-spirited, and passionate about making our customers happy.
Tasks
As a Senior Customer Success Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our Mid-Market and Enterprise customers through their journey with our IT decision-making platform:
- Be the dedicated point of contact for our customers, building and nurturing relationships.
- Navigate and manage the entire customer journey from onboarding to ongoing engagement and growth.
- Build and foster strong relationships with your portfolio of customers to minimize churn and contraction and drive expansion.
- Develop a deep understanding of the customers\‘ business and objectives, collaborating with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes.
- Develop and apply domain/technical knowledge of the Softwaregini platform, our best practices, and customer insights to remove blockers and lead key resources internally and externally to proactively support customers\‘ success plans.
- Engage regularly with customers and ensure they continuously create value by utilizing Softwaregini.
- Provide expert guidance and steering during implementations.
- Proactively analyze customers\‘ product usage data and take necessary actions to mitigate risk, improve product adoption, and reduce churn.
- Take a hands-on approach where necessary.
Requirements
- At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
- Experienced in managing Commercial, Mid-Market, or Enterprise level accounts.
- Possess high technical aptitude to quickly learn new technologies and then consult on their value.
- Strong project management skills with a passion for meeting milestones and effective stakeholder management.
- An innate ability to build lasting relationships with diverse stakeholders.
- Excellent communication and presentation skills in both German and English.
- Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
- A passion for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
- An \’own it\‘ mentality with the drive to take ownership of tasks from start to finish.
- Experience in working with corporate IT and procurement departments is a plus.
- High-level understanding of enterprise architecture principles preferred.
Benefits
- Attractive compensation package including employee stock options.
- Opportunities for professional growth.
- 30 days of vacation and a day off on your birthday.
- Modern office space in Berlin.
- Home Office allowance budget for self-improvement and other perks.
- Contribution to a Gympass subscription.
- Dedicated time for learning & innovation.
- The best popcorn in town.
Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!
Key Skills
Debugging, Remote Access Software, IT Service Management, iOS, Multithreading, VPN, Neo4j, FISMA, SSO, GitHub, Google Suite, Troubleshooting.
Employment Type: Full Time
Experience: years
Vacancy: 1
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Senior Customer Success Manager Arbeitgeber: Softwaregini
Kontaktperson:
Softwaregini HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Customer Success Manager
✨Tip Number 1
Familiarize yourself with the B2B SaaS landscape and understand the specific challenges that Mid-Market and Enterprise customers face. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your ability to empathize with customer needs.
✨Tip Number 2
Highlight your experience in managing customer relationships and driving success. Be prepared to share specific examples of how you've minimized churn and expanded accounts, as this aligns directly with the responsibilities of a Senior Customer Success Manager.
✨Tip Number 3
Showcase your technical aptitude by discussing any relevant technologies or platforms you've worked with, especially those related to AI. This will demonstrate your ability to quickly learn and consult on new technologies, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your project management skills and how you've effectively managed multiple stakeholders in fast-paced environments. Providing concrete examples of successful projects will illustrate your capability to meet milestones and drive customer success.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Customer Success Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Customer Success Manager position at Softwaregini. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in Customer Success, Consulting, or Account Management, particularly within the B2B SaaS industry. Use specific examples to demonstrate your ability to manage customer relationships and drive success.
Showcase Communication Skills: Since excellent communication skills in both German and English are crucial for this role, ensure your application reflects your proficiency in both languages. Consider including examples of successful presentations or communications you've had with clients.
Demonstrate Technical Aptitude: Mention any experience you have with AI products or technical platforms. Highlight your ability to quickly learn new technologies and how you've used them to solve customer problems in the past.
Wie du dich auf ein Vorstellungsgespräch bei Softwaregini vorbereitest
✨Understand the Customer Journey
Make sure you can articulate how you would guide customers through their journey with the platform. Be prepared to discuss specific strategies for onboarding, engagement, and growth.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and nurtured relationships with clients in the past. Highlight your ability to minimize churn and drive expansion through strong partnerships.
✨Demonstrate Technical Aptitude
Be ready to discuss your experience with B2B SaaS products and any technical knowledge you possess. Show that you can quickly learn new technologies and consult on their value to customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks in a fast-paced environment. Think of scenarios where you've had to analyze product usage data and take action to improve customer success.
