Territory Account Specialist

Job Summary

Field Service Technician (or Territory Account Specialist) in Norfolk, VA responsible for managing Diversey’s institutional business operations within a designated territory.

The role focuses on installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer locations, ensuring the highest standards of service delivery.

The Technician delivers customer satisfaction by consistently meeting or exceeding service level agreements for key applications, including laundry, kitchen, housekeeping, industrial water treatment, and pools.

A key aspect of the role involves building and nurturing strong, long‑term relationships with customers, acting as a trusted partner to meet operational needs.

This position utilizes modern communication, reporting, and auditing systems to accurately track service activities.

The ideal candidate is customer‑focused, self‑motivated, and able to manage a variety of tasks independently while meeting critical service deadlines.

Responsibilities

• Deliver an exceptional customer experience by effectively supporting Diversey’s cleaning and sanitation programs.
• Build and maintain strong relationships at all levels within the customer’s organization.
• Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices.
• Install equipment in accordance with established Standard Operating Procedures (SOPs).
• Perform routine site visits to monitor program performance and customer satisfaction.
• Ensure all customer equipment remains in proper working condition.
• Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS).
• Monitor on‑site inventory levels to ensure minimum required supplies are available and support order placement.
• Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing feedback.
• Diagnose and troubleshoot technical issues with equipment and system performance.
• Maintain proper inventory levels in company vehicles and storage areas to support service needs.
• Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs).
• Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.
• Carry out administrative tasks including daily timesheet submission, part/equipment order follow‑up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager.
• Required Qualifications
• High school diploma or equivalent.
• Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting.
• Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.
• Flexibility to support emergency business needs, including evenings, nights, weekends, and holidays.
• Proficiency with basic computer applications: email, Microsoft Office (Excel, Word), Share Point, Power Apps, and mobile apps.
• Valid U. S. driver’s license with a clean driving record and the ability to drive long distances as needed.
• Physical ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces.
• Skilled in the safe and effective use of hand and power tools.
• Strong mechanical and electrical aptitude with proven plumbing and electrical troubleshooting skills.
• Professional demeanor with high self‑motivation and independent work ability.
• Strong attention to detail, time management, and decision‑making skills.
• Excellent communication, interpersonal, and organizational abilities.
• Ability to collaborate across functions and departments to support company objectives.
• Preferred Qualifications
• Experience with Salesforce (FSL).
• Understanding of Food Safety requirements, NEHA/CPFS or Serve Safe certifications.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• 15 paid vacation days (accrued based on start date).
• 8 paid fixed holidays annually.
• 24 hours floating holidays (accrued based on start date).
• 80 hours of sick time (accrued based on start date).

Compensation range: $52,760.00 – $77,374.00 plus discretionary bonuses. The exact compensation may vary based on skills, experience, and other factors permitted by law.

Solenis is proud to be an Equal Opportunity Affimative Action Employer, including Minorities / Women / Veterans / Disabled.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis. com.

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