Overview
In this role you help grow Sonar's usage and maturity across accounts, acting as a trusted advisor to reduce churn and boost satisfaction. You’ll work closely with Sales and Product to align technical strategy with account needs and roadmap, evangelizing Sonar’s approach to continuous Code Quality and Security improvements. You will engage with cross-functional teams to resolve adoption barriers, run quarterly business reviews, and promote value across the Sonar ecosystem. This role offers the chance to shape customer outcomes at scale while supporting a growing open source–influenced platform.
Leistungen / Benefits
- hybrid work policy: 3 days in-office, 2 days remote
- fully remote locations (Dubai, India, Japan, Australia)
- growth mindset and continuous education
- transparent culture and regular updates
Verantwortungsbereiche
- Grow usage and maturity of Sonar within accounts
- Manage adoption plans and overcome customer inhibitors
- Identify and report product gaps and advocate resolutions
- Evangelize Sonar methodology for continuous quality and security improvements
- Promote Sonar ecosystem to sponsors and educate stakeholders on value
- Keep customers aligned on roadmap and upcoming releases, gather feedback
- Upgrade and optimize customer development teams for maximum value
- Position Sonar vs competing products within accounts
- Lead deployment audits and remediation plans, contribute to account management plans
- Prepare technical and commercial inputs for account strategy and align with sales
Zentrale Anforderungen
- 5+ years in software development or DevOps
- 5+ years in pre- or post-sales customer-facing roles
- Strong listening skills with ability to formalize customer feedback
- Excellent presentation, written and verbal communication
- Proven team player with ability to give and receive feedback
- Attention to detail and a can-do attitude
- Autonomy to run activities with limited supervision
- strong communication
- active listening
- cross-functional collaboration
- software development or DevOps experience
- understanding of static code analysis and code quality concepts
- knowledge of DevOps pipelines and deployment practices
Technical Account Manager (Technical Advisory) in Genève Arbeitgeber: SonarSource
SonarSource ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in der Schweiz ein dynamisches und unterstützendes Arbeitsumfeld bietet. Mit einem starken Fokus auf Mitarbeiterentwicklung und einer offenen Unternehmenskultur fördern wir Innovation und Zusammenarbeit, während wir gleichzeitig attraktive Vergütungs- und Sozialleistungen bieten. Unsere Mitarbeiter haben die Möglichkeit, in einem zukunftsorientierten Bereich wie der KI-gesteuerten Codesicherheit zu arbeiten und ihre Karriere durch gezielte Schulungen und Mentoring-Programme voranzutreiben.
