CRM Manage the day-to-day operation and continuous development of the CRM system ; Analyze business requirements together with stakeholders and translate them into technical solutions ; Configure and enhance Salesforce objects, fields, page layouts, and validation rules ; Identify opportunities to improve CRM-related processes ; Design and implement Salesforce Flows to automate business processes ; Create reports, dashboards, and analyses for internal stakeholders ; Maintain and ensure the quality of customer data ; Support release management and deployments (e.g., using Change Sets or DevOps tools) ; Troubleshoot and resolve issues within existing Salesforce solutions ; Document developments and processes, including flows and data models. Your Background Several years of professional experience in CRM, Business Process Management, or Operations ; Strong knowledge of CRM systems; Salesforce Certified Administrator certification is an advantage ; Experience in analyzing, documenting, and optimizing business processes ; Experience creating reports, dashboards, and KPI analyses ; knowledge of data management, data quality, and master data maintenance ; Experience with workflow automation and digital process solutions. Personal Competencies You are a proactive, team-oriented, and resilient individual with strong execution skills ; You work in a structured manner, maintain an overview even in dynamic situations, and can present complex topics clearly to different audiences ; You demonstrate a strong commitment to quality, excellent communication skills, and the ability to work effectively with a variety of stakeholders ; You have an interest in laboratory medicine and the Swiss healthcare system. Language Skills Native-level and/or French ; Very good English language skills. A Place to Grow and Make an Impact A diverse and responsible role with a high degree of ownership ; The opportunity to actively contribute to the development of Sonic Suisse's network of local laboratories ; Collaboration with interdisciplinary teams ; Modern employment conditions and attractive social benefits ; Professional and role-specific training and development opportunities ; 40-hour working week ; Hybrid working model with the possibility of working from home. Got questions? We’re happy to support you. Just reach out to us – we look forward to hearing from you! Sonic Suisse Labs SA Alpenquai 28a 6005 Luzern jidcde1bcbtt jit1043tt jiy26tt
CRM & Business Process Specialist Arbeitgeber: Sonic Suisse Labs SA
Sonic Suisse ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und unterstützenden Umfeld zu arbeiten. Mit einem starken Fokus auf kontinuierliche Weiterbildung und persönliches Wachstum fördern wir eine Kultur des Vertrauens und der Zusammenarbeit, die es Ihnen ermöglicht, aktiv zur Zukunft unseres innovativen Unternehmens beizutragen. In der Region Romandie haben Sie die Chance, Ihre Fähigkeiten in einem bedeutenden und sinnvollen Job einzusetzen, während Sie Teil eines globalen Netzwerks von Fachleuten im Gesundheitswesen sind.
