CRM Commercial Manager

h3CRM Commercial Manager /h3 /br /brpAre you passionate about turning technology into something people genuinely understand, adopt and use to its full potential? /p /brpAs our CRM Commercial Enablement Manager, you will play a key role in advancing CRM maturity and Salesforce adoption across our global Sales and Marketing organization. You will develop and deliver engaging training programs, enable teams across different markets to get the most out of Salesforce, and help establish consistent CRM processes and ways of working globally. /p /brpSitting at the intersection of Sales, Marketing, technology and data, you will combine your CRM expertise with strong training, analytical and stakeholder management skills. You will partner with teams around the world to translate business needs into scalable solutions, improve the quality and use of commercial data, and ultimately help our teams make better, data-driven decisions. /p /brpThis is an opportunity to shape how a global organization works with CRM while having a visible impact on commercial effectiveness, user experience and future digital capabilities. /p /brpbMore about the role /b /p /brul /brliDevelop and deliver engaging CRM and Salesforce training programs for Sales and Marketing teams across global markets, providing ongoing coaching and enablement to drive adoption and proficiency. /li /brliDrive Salesforce adoption and CRM maturity by identifying opportunities to improve processes, user experience, data quality and ways of working across the commercial organization. /li /brliPartner with Sales, Marketing, IT and other global stakeholders to gather business requirements and translate them into scalable CRM processes and platform improvements. /li /brliSupport CRM enhancements from requirements gathering through testing, deployment, communication, training and continuous optimization. /li /brliTranslate commercial reporting needs into meaningful CRM reports, dashboards and insights, helping teams use data to support better business decisions. /li /brliEstablish consistent CRM processes, reporting methodologies and governance standards across markets while supporting reliable data and future AI capabilities. /li /brliAct as a trusted CRM subject matter expert and change champion, connecting global teams and helping users successfully adopt new processes, tools and capabilities. /li /br /ul /brpbMore about you /b /p /brul /brliBachelor’s degree in Business, Economics, Statistics, Data Science or a related field, combined with 5+ years of relevant professional experience. /li /brliDemonstrated experience developing and delivering training and enablement programs, ideally for Sales, Marketing or other commercial teams in an international environment. /li /brliStrong practical knowledge of Salesforce or comparable CRM platforms, with a good understanding of commercial CRM processes and user adoption. /li /brliStrong analytical mindset with experience using CRM data, reporting and performance metrics to identify trends and generate actionable business insights. /li /brliConfident communicator and facilitator who can engage different audiences and influence stakeholders without formal authority across functions, cultures and geographies. /li /brliExperience with business intelligence and data visualization tools such as Tableau, Power BI or similar is an advantage, as is experience with digital training/authoring tools such as Easygenerator. /li /brliFluent English and the flexibility to collaborate across global time zones and travel internationally up to 20%. Experience in medical devices, technology or another regulated industry is an advantage. /li /br /ul /brpbMore about what we offer /b /p /brpAs one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. /p /brpIn this role, you will have the opportunity to work with colleagues and stakeholders around the world, shape the future of our commercial CRM capabilities and have a direct impact on how our global teams work with Salesforce, data and emerging technologies. /p /brpWe offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans. /p /brh3Sonova is an equal opportunity employer /h3 /brpWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. /p #J-18808-Ljbffr