Senior Manager Audiology Professional Standards & Training

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection – from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We\’re dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Senior Manager Audiology Professional Standards & Training

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Senior Manager Audiology Professional Standards and Training

The Senior Manager Audiology Professional Standards & Training is responsible for defining and implementing global audiology and sales standards for the Sonova Audiological Care clinics, creating, and evolving a tier level approach tailored to the in-clinic practices. This role is an integral part of the HearingCare Academy focused on trainings and upskilling HCPs to deliver a superior customer experience, enhancing clinical effectiveness, and driving differentiation in clinical practices for all Sonova Audiological care clinics.

More about the role:

• Map and define global audiology standards for Sonova Audiological Care clinics (incl. local & regional regulations & guidelines)
• Collaborate with local Audiology & Medicalization and / or Training teams, marketing & global commercial excellence to tailor standards to meet both global benchmarks and local needs.
• Conduct a gap analysis on existing vs. required standards of services and define a global roadmap to close the gaps.
• Identify key enablers to deliver on the roadmap, incl. new solutions, equipment, software tools & data integration.
• Drive program management of complex trainings / upskilling program rollouts across AC
• Oversee the deployment of the Global Standards and upskilling measures to meet standards of practice in close collaboration with local market organizations as well as other stakeholders (e.g. Hearing Care Academy, Marketing, Commercial Excellence).
• Work with the product team on delivery of required solutions & services to achieve required audiology standards.
• Work closely with the Academy head in the design, development, and rollout of critical training programs across AC GCs
• Design and conduct regular audits to ensure adherence to the desired standards.
• Work closely with cross-functional teams, including local Audmed in markets, Hearing Care Academy and HCPs to integrate the standards into daily operations
• Establish and maintain effective communication channels with local teams to support and facilitate the implementation of standards.
• Gather and analyze feedback from audits and local teams to continuously refine and improve standards and thereby upskilling solutions
• Be the audiology thought leader by staying up to date on industry trends and emerging topics to ensure standards remain current and relevant.
• Foster relationships with external partners and institutions to incorporate best practices and innovations, in collaboration with R&D and local market Audmed leads.
• Track progress and performance, incl. KPI reporting
• Travel 20% – 30%

More about you:

• Advanced Degree in Audiology, Ph,D, MBA or Au.D. preferred
• 10+ years of experience in audiology fitting hearing devices
• Experience in project management
• Experience in conducting audits and compliance monitoring a plus
• Highly self-motivated and disciplined
• Well organized and structured
• Ability to effectively prioritize and balance work schedules
• Solution-oriented
• Capable of working under pressure with a high degree of flexibility
• Ability to collaborate extensively with various HQ’s and local market functions
• Strong presentation and training skills, capable of explaining complex matters in a simplistic manner
• Excellent interpersonal and communication skills
• Ability to work in cross-functional and multi-cultural teams
• Ability to summarize and adapt to customer feedback
• Ability to lead through influence
• Workshop facilitation, Lean Six Sigma, and Kazien a plus
• Fluency in English, both written and spoken
• Proficiency in MS Office
• Experience working with IT systems Quality Management, CRM, SAP, PowerBI, Miro

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate\’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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