Global Customs and Trade Manager (m/f/d)

Location: Hannover, Germany BDepartment: Supply Chain Management, Global Distribution

Working within our global Supply Chain Management organization, you will take a key role in ensuring that Sonova’s import and export operations are fully compliant with international trade laws and regulations. You’ll work closely with stakeholders across Legal, Tax, Logistics, and Finance to design and implement global customs and trade processes that are both secure and efficient.

In return for your strategic mindset and expertise in global trade compliance, you will find a collaborative international environment where your ideas are valued, your growth is supported, and your work directly contributes to Sonova’s mission of connecting people to the world of sound.

More about the role

• Develop, implement, and manage Sonova’s global customs and trade compliance strategy
• Ensure all import and export activities comply with international trade regulations, customs laws, and security standards
• Serve as the global point of contact for customs authorities, external service providers, and internal stakeholders
• Oversee correct classification of goods, valuation, and origin determination for customs purposes
• Lead and develop the trade compliance team and align closely with regional customs experts
• Monitor regulatory changes worldwide, assess trade-related risks, and drive proactive actions
• Design and implement training, audits, and awareness programs to strengthen compliance culture

More about you

• Essential qualifications
  • Bachelor’s degree (or equivalent) and at least 7 years of professional experience in customs, trade compliance, or export control
  • In-depth knowledge of international trade laws, customs procedures, and trade agreements
  • Strong analytical skills, attention to detail, and problem-solving capabilities
  • Excellent communication skills in English (written and spoken)
  • Proficiency in Microsoft Office, Teams, and customs/ERP systems such as AEB or SAP GTS
• Preferred qualifications
  • Experience in managing and developing global or regional trade compliance programs
  • Strong stakeholder management and influencing skills across diverse functions and regions
  • Knowledge of German and additional languages is an advantage
  • Proactive, collaborative, and able to drive improvement in dynamic environments

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.

We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.