Support client satisfaction and retention by responding to inquiries, resolving service issues, and coordinating timely delivery of services. Analyze client feedback and service performance to identify improvements and strengthen client relationships.
Key responsibilities include:
- Responding to client inquiries and providing accurate information about products, services, and processes.
- Managing service requests and coordinating resolution with internal teams.
- Tracking outstanding issues, escalating complex cases, and keeping clients informed.
- Supporting client onboarding and maintaining accurate account and interaction records.
- Monitoring response times, resolution times, and client satisfaction.
- Analyzing feedback and recurring issues to recommend service improvements.
- Preparing service reports and identifying opportunities to improve the client experience.
- Maintaining confidentiality and following company service standards and policies.
Qualifications
- Degree in business, communications, or a related field, or equivalent practical experience.
- Relevant experience in client service, customer support, account coordination, or service analysis.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to manage client expectations and handle concerns with professionalism and empathy.
- Proficiency in spreadsheets and familiarity with CRM or service management systems.
- Ability to interpret service data and turn findings into practical recommendations.
- Attention to detail, sound judgment, and strong organizational skills.
- Ability to manage competing priorities and follow through on commitments.
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Kontaktdaten:
SOREHCO - Entreprise Générale TCE Recruiting-Team
