Overview
In this role you will own post-sales operations to maximize GRR and NRR by building frameworks, data, and automation for the CS, AE, and Renewal Manager teams. You will define scalable operating rhythms, manage the Renewal Manager lifecycle, and drive AI-enabled workflows to reduce admin overhead. You’ll own renewal forecasting and health metrics, integrating product usage data with Salesforce and Planhat. You’ll partner across CS, Sales, Marketing, and Product to support mid-market enterprise ICPs and fuel retention-led growth.
Leistungen / Benefits
- Flexible hours
- 33 vacation days
- Open Up wellbeing/financial support
- Corporate discounts
- Virtual events and collaborative team activities
- Tech equipment and referral bonuses revitalized for full-time staff
Verantwortungsbereiche
- Functional lead for Retention & Expansion Operational Strategy and translating goals into repeatable operating rhythms and BoB design
- Scale the Renewal Manager Lifecycle with end-to-end processes, standardized deal qualification, risk touchpoints, and digital contracting workflows (Salesforce, DocuSign)
- Drive AI-Native Automation by partnering with GTM AI Engineering to automate EBR generation and renewal reminders
- Own Predictive Forecasting & Analytics, elevating renewal forecasting in Clari and integrating healthscore/usage analytics with Salesforce and Planhat
- Cross-Functional Alignment to connect CS, Sales, Marketing and Product for a friction-free customer journey aligned to mid-market enterprise ICP (501–5,000 employees in regulated sectors)
Zentrale Anforderungen
- 5+ years in Revenue Operations, Customer Success Operations, or Growth Operations in B2B SaaS, ideally during scale-up from 50M to 100M+ ARR
- Strategic maturity with proactive problem-solving, funnel leakages identification, and change management
- Advanced hands-on Salesforce experience and experience with a leading forecasting/analytics platform (Clari or Gong/Planhat)
- Automation and GTM openness with data enrichment and orchestrators (Clay, Zapier, or native AI tools)
- Strong SaaS metrics fluency (NRR, GRR, Expansion Velocity, Churn cohorts) and ability to present dashboards for executives
- Cross-functional collaboration
- Strategic thinking and change management
- Proactive problem-solving and bias for action
- Salesforce (SFDC)
- DocuSign workflows
- Clari (CoPilot) or Planhat (forecasting/analytics)
Revenue Operations Manager - Retention & Expansion in Koblenz Arbeitgeber: SoSafe Cyber Security Awareness
SoSafe ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und sinnstiftenden Umfeld zu arbeiten, das auf Innovation und Zusammenarbeit setzt. Mit flexiblen Arbeitszeiten, 33 Urlaubstagen und einem starken Fokus auf das Wohlbefinden der Mitarbeiter fördert SoSafe eine positive Work-Life-Balance und bietet zahlreiche Entwicklungsmöglichkeiten, um die Karriere voranzutreiben. Die Unternehmenskultur ist geprägt von Teamgeist und einer gemeinsamen Mission, die digitale Welt sicherer zu machen, was SoSafe zu einem attraktiven Arbeitsplatz für alle macht, die einen bedeutenden Beitrag im Bereich Cybersicherheit leisten möchten.
Kontaktdaten:
SoSafe Cyber Security Awareness Recruiting-Team
