ppI'm currently working on behalf of a client who is looking for an experienced Customer Experience professiona. The role sits at the intersection of Customer Experience, Business Analysis, and Process Improvement, with a strong focus on customer journey mapping, stakeholder management, operational readiness, and cross‑functional project delivery. /ppKey requirements include: /pulliMinimum 5 years' experience in a similar Customer Experience, Business Analysis, or Process Improvement role /liliTelecommunications industry background /liliStrong experience driving Customer Experience and Process Improvement initiatives /liliExperience working within Agile and/or Waterfall environments /liliRequirements gathering, stakeholder management, and operational readiness experience /liliUAT and go‑live support experience /li /ulpThe position offers the opportunity to work closely with Product, Operations, Technology, and Customer Service teams to drive meaningful improvements to the customer experience. /ppAdditional details: /pulliInitial Contract Duration: 9 Months /liliOccupancy: 100% /liliWorkplace : 3 days on site 2 working from home /li /ulpWe believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives. /ppSource Group International Ltd is acting as an Employment Business in relation to this vacancy. /p /p #J-18808-Ljbffr
Kontaktdaten:
Source Technology Limited Recruiting-Team
