Implementation Consultant

Do you have hands-on experience executing technical implementations, ERP system configurations, and data mapping in a client-facing environment, with fluent professional proficiency in both German and English?

Do you possess proven expertise in EDI and supply chain ecosystems, along with a track record of independently managing complex client integrations, resolving technical change events, and coordinating with third-party partners?

Great! Then please read on, because we have a great job for you!

The position is to be filled in the home office in Germany (Düsseldorf/Dortmund area is preferred).

We are searching for an l Implementation Consultant to join our client's team and lead post-sale technical implementations, system configurations, and data mapping for complex supply chain solutions. Operating remotely in Germany (preferably near the Düsseldorf or Dortmund area), you will serve as a key technical liaison - analyzing client operational needs, executing ERP integrations, and resolving ongoing customer change events.

Key responsibilities:

• Performing post-sale initial technical implementation of technology products
• Executing installation, upgrades, testing, and system configuration to complete implementation projects
• Consulting with clients to analyze and verify operational needs and to understand their business objectives and goals
• Tracking the progress of implementation projects, ensuring deadlines are met and scheduling issues are resolved
• Keeping customers and other stakeholders informed of project progress
• Applying, testing, and reconfiguring data rules to produce the required results
• Working under moderate supervision, with some latitude for independent judgment
• Facilitating problem research, isolation, diagnosis, resolution, and follow-up for customer change events
• Contributing to developing standardized solutions for customers
• Escalating events appropriately when they fall outside your scope
• Owning support instances that require partner involvement, acting as the escalation point between the client and partner network
• Working directly with third parties, consultants, VARs, and adapter or application providers
• Taking on complex work of high importance to the organization
• Maintaining deep industry-specific business knowledge, staying current with emerging products and technical updates

You should have the following requirements for the Implementation Consultant role:

• A bachelor's degree with various years of related experience or equivalent practical experience
• Fluent German and English
• ERP knowledge, good communicator, problem solver
• Strong analytical, problem-solving, and troubleshooting skills
• Strong organizational skills and the ability to manage several projects concurrently
• The ability to apply, test, and reconfigure data rules to produce the intended result
• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
• Strong relationship-building skills, including over the phone
• Demonstrated organization and prioritisation skills, with the ability to handle multiple concurrent activities

Nice to have:

• Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities
• Exposure to third parties, consultants, VARs, or adapter and application providers
• Familiarity with XML
• Experience with text editing and data mapping tools, and in-depth knowledge of mapping tool functionality
• Strong written and verbal communication and interpersonal skills
• A balanced mix of skills: driver and facilitator, tactical leader and doer

What Our Client Offers:

• Impact & High Growth: You won't just follow playbook processes; you'll help build and refine them.
• Clear Career Progression: Growth path opportunities
• High-Visibility & Diverse Projects: Dynamic portfolio ranging from high-impact ERP integrations to agile e-invoicing implementations across European retail giants.
• Autonomy & Ownership: High degree of freedom to take initiative, solve complex challenges, and directly shape our expanding European footprint.
• Culture & team: Be part of a fast-growing team at SPS with an energetic culture packed with team socials, company events, and plenty of reasons to celebrate our wins together.