Part-Time Customer Success Manager PropTech B2B SaaS

ppbJoin the Future of Retail with Spacewise! /b /p pSpacewise is an innovative proptech startup headquartered in Zurich, revolutionizing the way commercial landlords manage, market and rent their portfolios and spaces online and operating the premier online marketplace for pop-up and promotional spaces. /p pWe empower brands of all sizes to effortlessly search, evaluate, and book the perfect locations for their events, pop-ups, and promotions. For landlords, we provide user-friendly tools for seamless shop space management. Our platform is trusted by major names like Migros, Coop, SBB, Swiss Post, and Wincasa, and hosts promotional activities for many of the world’s most renowned brands. /p pAre you passionate about retail, property, marketing, and live communication? If so, the role as Customer Success Manager at Spacewise could be the perfect opportunity for you! /p h3Tasks /h3 pAs a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day. You’ll support both our customer groups - tenants and landlords - helping maintain high customer satisfaction and fostering the healthy growth of our customer base. Specifically, you will: /p ul libAccount Management: /b Manage your portfolio of accounts, ensure successful use of the platform and drive product adoption. You'll lead pilot projects and work closely with key accounts to support their growth. Identify potential risks, gather feedback regarding feature requests / bug escalation / UX/UI improvements /li libOnboarding: /b Assist with onboarding new clients, set up their accounts and portfolio /li libDemos Trainings: /b Provide platform demonstrations and software trainings to the clients /li libOperations: /b Handle special cases related to invoicing and payment such as debt collection or refunds on the platform /li libClient expansion: /b Review the clients platform performance and help them to achieve their goals. Up- and Cross-selling of features /li libCustomer Support: /b Provide top-notch support to both tenants and landlords and help us keep our customer satisfaction high. Answer customer enquiries that we receive via various channels (email, platform, telephone, help center, provide help with the user application and ensure that customer problems are resolved quickly and effectively /li libCustomer service automation: /b Help us to continuously develop our customer service in order to maintain a high level of service quality even with a rapidly growing customer base /li /ul h3Requirements /h3 ul liYou have drive, love to work in a fast-paced environment and familiarize yourself with new tools and topics. /li liYou have a hands-on mentality and are only satisfied when our customers are satisfied too /li liYou work accurately and efficiently /li liYou are very tech‑savvy, solution‑orientated and don't shy away from complicated problems /li liYou enjoy working with customers, you are helpful and open-minded and you communicate in a way that is appropriate to the target audience /li liYou have some practical experience in the online sector, ideally in customer service, sales or project management /li liYou like to work based on data and apply the findings to optimize operational key figures /li liYou have a relevant bachelor's degree, e.g. in business administration /li liYour native language is German and you are fluent in English, French is a plus /li /ul h3Benefits /h3 ul liA very exciting, entrepreneurial environment that you help to shape yourself and in which you can grow quickly /li liA highly motivated, young team, a very flat hierarchy /li liA nice workplace in Zurich Seefeld a 100 metres from the lake /li liFlexibility in your day to day working location /li liOption to work remotely /li liA career start in the proptech industry with the opportunity to establish your position in a fast growing company /li liOngoing coaching from the founder and managers - your personal development is important to us /li /ul pSounds interesting to you? We look forward to getting to know you! We will start as soon as possible. Please send us your complete application including references. /p /p #J-18808-Ljbffr