Accounts Receivable & HR Administration Coordinator (Switzerland)
Location: Dietlikon, Switzerland
Reports To: Finance Manager
Purpose of the Role
Provide efficient Finance and HR support, with primary responsibility for accounts receivable and HR administration. Ensure effective credit control, cash collection and employee lifecycle administration while supporting compliance with Swiss employment and financial regulations.
Key Responsibilities
Accounts Receivable & Credit Control
- Manage customer accounts and ensure timely collection of outstanding debts.
- Monitor overdue accounts and proactively follow up with customers.
- Maintain accurate customer credit records and support credit limit reviews.
- Reconcile customer accounts and investigate discrepancies.
- Process cash allocations and maintain AR reporting.
- Support month-end and year-end finance processes.
- Liaise with sales and customer engagement teams to resolve account issues.
- Assist with external audit requirements and financial reporting activities.
- Daily bank / cash reconciliation in SAP.
- Intercompany reconciliation and confirmation.
- Run and create dunning letters for the customers.
- Review bad debt provision and provide guidance.
- Credit risk review
- Continuous improvements with SAP and third party risk assessment software
- Laise with legal companies in bad debts or customers declaring bankruptcy.
HR Administration
- Coordinate recruitment, onboarding, contracts, employee changes and offboarding within agreed deadlines, maintaining accurate HR records and notifying relevant stakeholders.
- Submit payroll, pension, insurance, benefits and absence updates by the required cut-off dates, ensuring accurate data and investigating discrepancies before escalation.
- Maintain compliant, audit-ready HR documentation in line with Swiss employment and data-protection requirements and company policies. Respond promptly to routine employee and manager enquiries and coordinate complex cases with Finance and HR.
Trainees & Apprentices
- Coordinate HR administration for trainees and apprentices, including contracts, employee documentation, onboarding and personnel records.
- Maintain trainee records and track key employment or training milestones.
- Liaise with managers, training providers, vocational schools and relevant external bodies where required.
- Administer trainee attendance, holidays, sickness and changes in employment status.
- Support the recruitment and onboarding of new trainees.
- Provide managers and trainees with HR documentation and administrative support throughout the training period.
General Administration & Continuous Improvement
- Support Finance and HR Leads with administrative projects and reporting.
- Identify opportunities to improve processes and increase automation.
- Maintain confidentiality of employee and financial information.
- Build positive relationships with employees, managers, customers, and external partners.
- Provide administrative support during audits and statutory reviews.
Qualifications & Experience
- Commercial qualification in finance, administration, HR or a related discipline.
- Experience in accounts receivable, credit control, finance administration and HR administration.
- Knowledge of Swiss employment practices and payroll processes is essential.
- Experience using SAP or similar ERP systems.
- Experience using Abacus is an advantage
- Strong Microsoft Excel and Office skills.
- Experience in a multifunctional administrative role is preferred.
Skills & Competencies
- Excellent organisational and planning skills.
- Strong attention to detail and accuracy.
- Effective communication and interpersonal skills.
- Customer and employee service orientation.
- Ability to manage confidential information.
- Problem-solving and analytical thinking.
- Ability to prioritise and work independently.
- Continuous improvement mindset.
Key Relationships
- Switzerland Finance Team
- Regional People Team
- Sales and Customer Engagement Teams
- Employees and Managers
- External customers and service providers
This role provides critical operational support to both Finance and HR, helping ensure a smooth employee experience while maintaining strong cash collection and credit control processes in Switzerland.
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