VP of Customer Success (f/m/x)

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Join to apply for the Head of Customer Success (f/m/x) role at SPARETECH

Your Mission

Lead and inspire the Customer Success team by driving strategy, shaping processes, selecting and optimizing the right tools, and delivering impactful training and development. You will own headcount planning and be fully committed to supporting each team member\’s personal and professional growth.

Expected outcomes in 3-6 months:

• Improve Customer Onboarding & Activation to reduce Time to Go-Live (TTGL) by building a strong onboarding program
• Drive Engagement & Adoption Process to increase customer value adoption (Time to First Value, TTFV) by creating and executing account strategies and roadmaps, as well as driving user trainings for new product feature releases

Expected outcomes in 12-18 months:

• Secure Renewals & Retention by avoiding downsells and churn, maintaining gross revenue retention
• Support Revenue Growth through Expansion Development: Drive 2x ARR growth by creating qualified upsell & cross-sell opportunities and handing over to Sales for closing
• Improve foundational processes and prepare the Post-Sales Customer Journey and GTM motion for scale

We offer you the opportunity to:

• Join an authentic, supportive, and inspiring culture in an Industrial B2B SaaS start-up committed to our values
• Work within a flat hierarchy with direct collaboration with Product, Sales, BizDev, and reporting directly to the Founder & CCO
• Support our US Business with Customer Success initiatives aligned with our US revenue leader
• Strengthen the SPARETECH network via events like the yearly SPARETECH Summit and foster cross-customer collaboration
• Be a trusted advisor to customers, guiding them through internal barriers and championing their success
• Set performance metrics, mentor others in analyzing customer data, and improve Customer Success processes and outcomes
• Operate in a dynamic environment where you can execute day-to-day challenges with a hands-on mentality and creativity

Become part of our team if you:

• Have 10+ years of experience in Customer Success
• Possess substantial experience in org design, Customer Success coverage models, and customer segmentation at early-stage companies (post-Series A, €10m-€40m ARR)
• Know how to reduce time-to-value, drive expansion, and operate at high net retention with low churn in B2B SaaS enterprise segments
• Are highly self-directed and operationally focused, able to lead by example and own multiple responsibilities
• Have experience in the manufacturing industry, working within factory environments
• Can build trust with key decision-makers and are willing to travel 2-4 times per month
• Recognize customer concerns, proactively address objections, and have solutions ready
• Are skilled in building collaborative relationships through events and networking
• Mentor teams on emotional intelligence, empathetic conversations, and building credibility
• Are fluent in German and English; residency in Germany required

Nice to haves:

• Knowledge of the industrial MRO industry
• Master\’s degree in engineering or related fields
• Consulting background
• Located in Munich or Stuttgart

You can expect:

• A flexible remote work environment with options for home, Stuttgart, Munich, or other Design Offices in Germany
• Permanent employment, 30 days vacation, and participation in the company\’s success via VSOP
• Modern hardware and height-adjustable desks
• An annual professional development budget of 1000 EURO
• In Germany: subsidized job bike and Wellpass gym membership
• An energetic startup culture with an international team valuing new ideas and collaboration
• Access to Corporate Benefits, discounts, and more

About SPARETECH

SPARETECH\’s vision is to enable the zero-waste industrial sharing economy by connecting factory operators and suppliers through a data-driven platform. Our platform helps clients search for and enrich spare parts data, supporting companies like BOSCH, PORSCHE, and AIRBUS. We recently closed a €10 million Series A round led by Insight Partners and foster an inclusive, collaborative culture, as reflected in our 4.9-star Kununu ratings.

We believe in equal opportunities for everyone, regardless of background, beliefs, gender, or orientation.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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