Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Lead a large team and enhance customer-facing processes for growth.
- Arbeitgeber: Join a successful Frankfurt company trusted by thousands for quality and service.
- Mitarbeitervorteile: Enjoy an international work environment with entrepreneurial support and no cover letter needed.
- Warum dieser Job: Be part of a transformative journey, impacting customer satisfaction and supply chain excellence.
- Gewünschte Qualifikationen: 10+ years in customer service management with a degree in engineering or economics required.
- Andere Informationen: Experience in process automation and international business is a plus.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
Our customer is a successful company in Frankfurt that sells complex products internationally. Thousands of customers from various industries trust the quality of the components and value the individual customer service from customer onboarding to delivery of orders.
Aufgaben
In this role, you will lead a large team and be responsible for all customer-facing processes. This results in the following core tasks:
- Leadership and development of direct reports and their teams as well as further development of processes for further growth
- Development of strategy and organization for the department
- Planning and management of strategic (international) projects as part of the further company transformation (shared service)
- Stakeholder and relationship management (including corporate headquarters, IT, finance, HR, etc.)
- Management of customer processes: further development of customer satisfaction and increased productivity in first customer service and technical service
- Management of SCM processes: supply chain optimization and increased productivity in order, warehouse and lead time management
- Business planning and execution in line with the corporate strategy
- Ensuring personnel growth by providing career prospects and opportunities
Qualifikation
- Successfully completed degree (engineering and/or economics) and experience in complex B2B and B2C companies
- More than 10 years of practical and management experience as a customer service manager or manager with comparable experience in the service business
- Management experience in leading large teams
- Ability to lead and design organizations according to lean concepts (CIP)
- Experience with process automation and/or off-/nearshoring projects including large-scale organizational changes
- Ability to balance the strengths and challenges in the team
- Conceptual strength paired with implementation skills
- International experience and business-fluent English skills
Benefits
The company offers an international spectrum of content, tasks and perspectives. An entrepreneurial attitude and the implementation of measures are valued and supported.
If you are interested, we look forward to hearing from you. We do not require a cover letter and will get back to you promptly.
#J-18808-Ljbffr
Director Customer Service & Digital Supply Chain Excellence (m/w/d) Arbeitgeber: sparkm
Kontaktperson:
sparkm HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Director Customer Service & Digital Supply Chain Excellence (m/w/d)
✨Tip Number 1
Make sure to highlight your leadership experience in managing large teams. Use specific examples from your past roles where you successfully led teams through complex projects or transformations.
✨Tip Number 2
Demonstrate your understanding of customer service processes and supply chain management. Be prepared to discuss how you've optimized these processes in previous positions, especially in a B2B or B2C context.
✨Tip Number 3
Showcase your international experience and fluency in English. If you've worked with global teams or managed international projects, be ready to share those experiences and how they contributed to your success.
✨Tip Number 4
Prepare to discuss your approach to process automation and lean management concepts. Highlight any relevant projects where you implemented these strategies to improve efficiency and productivity.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Director Customer Service & Digital Supply Chain Excellence (m/w/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and qualifications required for the Director Customer Service & Digital Supply Chain Excellence position. Tailor your application to highlight relevant experiences.
Highlight Leadership Experience: Since the role involves leading large teams, emphasize your management experience and any successful leadership initiatives you've undertaken in previous roles. Use specific examples to demonstrate your ability to develop and motivate teams.
Showcase Relevant Skills: Focus on showcasing your skills in process optimization, customer satisfaction management, and strategic project planning. Mention any experience with lean concepts or process automation that aligns with the company's needs.
Prepare Your CV: Ensure your CV is up-to-date and clearly outlines your educational background, work experience, and key achievements. Use bullet points for clarity and make sure to include metrics where possible to quantify your impact in previous roles.
Wie du dich auf ein Vorstellungsgespräch bei sparkm vorbereitest
✨Showcase Your Leadership Experience
As a candidate for the Director position, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully led large teams and developed their skills, especially in complex B2B and B2C environments.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to developing strategies for customer service and digital supply chain excellence. Share insights on how you've managed international projects and transformed processes to drive growth and efficiency.
✨Highlight Process Optimization Skills
Since the role involves supply chain optimization, prepare to talk about your experience with process automation and lean concepts. Provide examples of how you've improved productivity in customer service and technical service operations.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience in stakeholder and relationship management. Be prepared to discuss how you've effectively collaborated with various departments like IT, finance, and HR to achieve common goals.
