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- Aufgaben: Lead the implementation of our SaaS platform and ensure a top-notch user experience.
- Arbeitgeber: Sparrow is revolutionizing spare parts management with AI and big data, promoting sustainability.
- Mitarbeitervorteile: Enjoy remote work flexibility, career growth opportunities, and a collaborative team environment.
- Warum dieser Job: Make a real impact in a fast-paced, entrepreneurial setting while working with leading companies.
- Gewünschte Qualifikationen: Bachelor’s degree in Engineering and 3-5 years in production or maintenance roles required.
- Andere Informationen: Fluent English is essential; additional languages like German are a plus.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
About us
Sparrow is transforming industrial spare parts management, aiming to cut the global $1 trillion stock by reducing overstock and waste, making our customers more economical and sustainable.
Our SaaS platform, powered by big data and AI, enhances data quality and optimises maintenance logistics, ensuring timely and cost-effective parts availability.
Serving leading companies, such as Bayer AG and Mahle GmbH, we are expanding our reach from our Berlin headquarters, both in Europe and worldwide.
Our values
- Analytical and data driven – we believe in magic only if it fits in an Excel formula
- Relentless – we stop dancing 2 hours after the party has ended
- Brutally honest – we can’t help but say what we think
- Long term thinker – we appreciate that great things take time to build
- Entrepreneurial mindset – we find opportunities everywhere
About the role
As our (Senior) Customer Success Manager (f/m/x), you will support the successful implementation and utilisation of our SaaS platform for our customers. By managing sub-projects you will play a major part in fulfilling customer requirements and creating an outstanding user experience. Your service-oriented mindset and expertise in (spare parts) data management combined with ability to quickly understand and adapt to new requirements will be instrumental in optimising our customers‘ spare parts operations.
What you’ll do
- Coordinate and oversee the implementation of our product to ensure a seamless and successful user experience.
- Prepare our customers’ data for integration with the product, cleansing, and subsequent migration to customers’ ERP.
- Onboard users and hold training sessions to ensure customers are proficient in using the product, happily working with it, and achieving their desired outcomes.
- Manage and transform customer data for use in our product and ad-hoc customer requests.
- Act as a liaison between customers and product development teams, gathering feedback, communicating customer needs, and advocating for product enhancements or improvements.
- Provide support to the sales team during the pre-sale process, by providing data analyses, product expertise and product demos.
- Conduct analytics tasks to derive insights from customer data, such as material duplicates, purchasing statistics and detailed data structure.
What are we looking for?
- Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related field)
- At least 3 – 5 years of experience in production, maintenance, reliability, or process engineering roles
- Familiarity with data analysis tools and techniques, including Excel and SQL
- Proven experience handling spare parts and understanding related processes
- Grasp of industrial supply chains and related processes
- Strong problem-solving skills and interest in working with customers
- Ability to thrive in a fast-paced, entrepreneurial environment
- Fluent English
- Additional languages (especially German) a plus
What’s in it for you?
- Career growth opportunities: when Sparrow grows, so do you
- Remote work: we are extremely flexible and open to any working pattern that can adjust to Berlin timezone -/+ 1hrs
- Your work directly impacts the company’s success
- Working with a small and strong team where every voice counts
At Sparrow, we value diversity and are committed to creating an inclusive environment where everyone feels empowered to contribute and succeed. Join us and see for yourself.
Sounds interesting to you? Hit the apply button 🙂
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(Senior) Customer Success Manager (f/m/x) Arbeitgeber: Sparrow Networks GmbH
Kontaktperson:
Sparrow Networks GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: (Senior) Customer Success Manager (f/m/x)
✨Tip Number 1
Familiarize yourself with our SaaS platform and the specific features that enhance data quality and optimize maintenance logistics. Understanding how our product works will allow you to speak confidently about its benefits during the interview.
✨Tip Number 2
Highlight your experience in managing customer relationships and implementing solutions in a fast-paced environment. Be ready to share specific examples of how you've successfully onboarded users or improved customer satisfaction in previous roles.
✨Tip Number 3
Showcase your analytical skills by preparing insights from your past experiences with data management. Discuss how you've used tools like Excel and SQL to derive meaningful conclusions that benefited your customers.
✨Tip Number 4
Demonstrate your understanding of industrial supply chains and spare parts processes. Being able to discuss these topics will show that you can effectively communicate with both customers and our product development teams.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: (Senior) Customer Success Manager (f/m/x)
Tipps für deine Bewerbung 🫡
Understand the Company: Dive deep into Sparrow's mission and values. Familiarize yourself with their SaaS platform and how it transforms spare parts management. This knowledge will help you tailor your application to align with their goals.
Highlight Relevant Experience: Emphasize your experience in customer success, data management, and any relevant engineering roles. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: Provide examples of how you've tackled challenges in previous roles, especially in fast-paced environments. Highlight your analytical skills and ability to derive insights from data, as these are crucial for the role.
Craft a Tailored Cover Letter: Write a compelling cover letter that reflects your understanding of Sparrow's needs. Discuss how your background and skills make you a perfect fit for the (Senior) Customer Success Manager position, and express your enthusiasm for contributing to their mission.
Wie du dich auf ein Vorstellungsgespräch bei Sparrow Networks GmbH vorbereitest
✨Understand the Company and Its Values
Before your interview, make sure to research Sparrow's mission and values. They emphasize being analytical, relentless, brutally honest, and having an entrepreneurial mindset. Be prepared to discuss how your personal values align with theirs.
✨Showcase Your Data Management Skills
Since the role involves managing and transforming customer data, be ready to provide examples of your experience with data analysis tools like Excel and SQL. Highlight specific projects where you successfully handled spare parts or improved processes.
✨Prepare for Customer Interaction Scenarios
As a Customer Success Manager, you'll need strong problem-solving skills and a service-oriented mindset. Think of past experiences where you effectively resolved customer issues or improved user experiences, and be ready to share those stories.
✨Demonstrate Your Adaptability
Sparrow operates in a fast-paced environment, so it's crucial to show that you can quickly adapt to new requirements. Prepare examples of how you've successfully navigated changes in previous roles and how you approach learning new systems or processes.
