Group Leader/Team Lead for Service and Support

With immediate effect Fulltime Our Business Unit Customer Services at our headquarters in Berlin is looking with effect from January 1st, 2024, availability for: Group Leader/Team Lead for Service and Support (m/f/d)

Your tasks

• Your main activities are the management and coordination of a team of 8, as well as customer support via different communication channels.
• You support your team in an advisory and coordinative capacity on issues relating to the organization of tasks and business travel activities.
• You always have an open ear and guiding ideas when your employees approach you with decision-making or problem-solving questions.
• You conduct customer visits or travel to conferences and maintain our customer contacts on site in a committed and responsible manner.
• You create quotations and process service cases in our ERP system (APplus).
• You support and advise our international customers and sales partners in all technical questions.
• You actively shape your working environment and help us to become more efficient.

Your profile

• You have a degree in science or engineering (university/technical college), e.g. in physics, physical chemistry or engineering, or have enjoyed similar technical training.
• You have already gained professional experience in one or more companies and held a responsible position.
• You have (initial) experience in managing personnel or are interested in developing into a leadership role.
• You are characterized by a high level of resilience, organizational talent and leadership skills.
• You have an analytical mindset, strong decision-making skills, persuasiveness, and interpersonal skills.
• You have excellent communication skills that inspire and motivate people.
• A constructive feedback culture and a customer- as well as service-oriented way of working is important to you.
• You have a good cost- and responsibility-conscious as well as overall thinking.
• You are not afraid of challenging targets and have a high interest in optimizing efficiency.
• Excellent written and spoken English skills as well as an intercultural interest complete your profile.

Our offer

• You can expect to work in a friendly, respectful working environment.
• You will experience transparent communication with open doors and ears, close supervisors and friendly and helpful colleagues in an international team.
• You can count on a fair and attractive salary, a transportation allowance and an annual salary adjustment as well as a company pension plan with a subsidy and capital-forming benefits.
• Enjoy a diverse job with interesting tasks and room for fresh ideas and independent action.
• Take advantage of our extensive development and career advancement opportunities as well as regular feedback sessions.
• Balance work, family and free time through our very flexible working hours as well as long-term accounts and enjoy 30 days of vacation per year.
• You can also benefit from our health management and our own company doctor.
• You can look forward to an ergonomically equipped, modern workplace, free drinks and fresh fruit.

Are you convinced that you will meet these challenging tasks? We are looking forward to hearing from you! Please send us your application documents (PDF-document), your salary expectations, and your earliest availability date by e-mail.

SPECS Surface Nano Analysis GmbH Claudia Hirsch (Human Resources) Voltastr. 5 13355 Berlin jobs@specs.com