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- Aufgaben: Provide tech support, diagnose issues, and assist clients with IT needs.
- Arbeitgeber: Force IT is a leader in Fashion industry IT systems support across Australia and New Zealand.
- Mitarbeitervorteile: Enjoy flexible work arrangements, paid overtime, and a supportive team culture.
- Warum dieser Job: Kickstart your IT career in a vibrant environment with opportunities to learn and grow.
- GewĂŒnschte Qualifikationen: Basic tech knowledge, good communication skills, and a passion for IT are essential.
- Andere Informationen: Located in Coburg, Melbourne, with free onsite parking and a focus on work/life balance.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 ⏠pro Jahr.
Help Desk Support Technician/Analyst – Junior
Help Desk & IT Support (Information & Communication Technology)
Full time
This is a great opportunity to start your career as a Junior Help Desk Support Technician in a growing business on a full-time basis.
We are a dedicated group of IT professionals who would like you to join our close-knit team, working in a friendly and supportive environment with great culture.
Our head office is currently located in the inner northern suburbs of Melbourne.
This is an exciting opportunity for a fresh face to get a foot in the door and join an established specialised team in our funky Coburg office. We are seeking a friendly, outgoing, articulate person who will provide technical support to our clients.
Youâll be joining a skilled IT Helpdesk department, working alongside our L1/L2/L3 technicians in the day-to-day support of the systems that run our clientsâ businesses.
ABOUT THE ROLE:
Please Note: This is an âEntry Levelâ position.
To secure this role, you will need good basic technical knowledge and problem-solving skills as well as enthusiasm to learn.
An interest/experience in computer hardware, operating systems, and applications and a history of helping others with computer-related issues is ideal.
Reporting to a team leader, your responsibilities will include the following:
- Be a first point of contact for our customers via phone support
- Diagnose hardware, operating system, and software issues and rectify as required, escalating higher-level issues to higher-level technicians as needed
- Support all aspects of Windows desktop and server operating systems and applications
- Setup and configuration of computers and peripheral equipment
- Support POS systems across our large client base
- Travel to client sites to provide IT support when/where required
- Participate in our rotating after-hours on-call roster once trained to an adequate skill level
- Time management and accountability
ABOUT YOU:
This will be your first full-time job in the IT industry.
- Excellent interpersonal skills and good personal presentation
- Ideally completed a recognised IT curriculum
- Strong Operating System knowledge
- Good Microsoft Office suite knowledge
- You are the family go-to âcomputer personâ or gamer with an active interest in learning more about computing and networking
- Polite phone manner
- Excellent written and verbal skills
- Enthusiastic, curious, and possess a deep desire to learn more
- Ability to work as part of a team
- A positive attitude is a MUST
- Victorian Driver’s license
ABOUT US:
Founded in 2006, Force IT are the leaders in Apparel21 & Fashion industry IT systems support across Australia and New Zealand.
Supporting a diverse cross-section of Fashion manufacturers and retailers across hundreds of head office and thousands of retail sites, Force IT provides end-to-end solutions for many of Australia’s top Fashion brands running Apparel 21 systems.
Along with the supply of professional IT support and cloud hosting services, we are also a long-established and highly regarded reseller/supplier of specialised Hewlett Packard POS computers and major manufacturers‘ peripheral equipment in Australia and New Zealand.
Our head office is currently located in the inner northern suburbs of Melbourne, close to shopping and public transport with free onsite parking available.
Security requirements:
Force IT are ISO 27001 certified so you will need to supply a current police check certificate and agree to adhere to our security policies should you be offered this position.
Sounds like youâd be a good fit?
Well check out what we provide our passionate people:
- An organisation that is an industry leader and experiencing strong growth.
- Flexible office/work from home arrangements after probation period.
- Paid overtime and after-hours compensation.
- An inclusive company culture.
- A vibrant and passionate team who support and collaborate with each other.
- An organisation that truly aims to provide good âwork/lifeâ balance.
- A company that offers equal opportunity to all.
- Supportive work environment with generous staff benefits.
- Great location in Coburg, Melbourne with free onsite parking.
If you want to work in a collaborative and inclusive environment we’d love to hear from you!
If you are interested in this exciting and challenging opportunity, please express your interest in this position via SEEK or by emailing
Force IT are proud to be an equal opportunity employer.
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Help Desk Support Technician/Analyst - Junior Arbeitgeber: Specsolutions
Kontaktperson:
Specsolutions HR Team
StudySmarter Bewerbungstipps đ€«
So bekommst du den Job: Help Desk Support Technician/Analyst - Junior
âšTip Number 1
Familiarize yourself with common IT support tools and software. Knowing how to navigate ticketing systems or remote desktop applications can give you a leg up during the interview process.
âšTip Number 2
Brush up on your problem-solving skills by practicing troubleshooting scenarios. You might be asked to demonstrate how you would handle specific technical issues, so being prepared can set you apart.
âšTip Number 3
Showcase your enthusiasm for learning. Since this is an entry-level position, expressing a genuine interest in growing your IT knowledge and skills will resonate well with the hiring team.
âšTip Number 4
Prepare to discuss your interpersonal skills. As a Help Desk Support Technician, you'll need to communicate effectively with clients, so be ready to share examples of how you've helped others in the past.
Diese FĂ€higkeiten machen dich zur top Bewerber*in fĂŒr die Stelle: Help Desk Support Technician/Analyst - Junior
Tipps fĂŒr deine Bewerbung đ«Ą
Tailor Your CV: Make sure your CV highlights any relevant technical knowledge, problem-solving skills, and experiences that align with the job description. Emphasize your interpersonal skills and any IT-related coursework or projects.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your eagerness to learn. Mention specific experiences where you helped others with computer-related issues, as this aligns with the company's focus on customer support.
Showcase Your Technical Skills: In your application, clearly outline your knowledge of operating systems, Microsoft Office, and any hardware experience. If you have any certifications or completed IT courses, be sure to include them.
Express Your Team Spirit: Highlight your ability to work as part of a team in your application. Share examples of how you've collaborated with others in past experiences, whether in school projects or previous jobs, to demonstrate your fit for their close-knit team culture.
Wie du dich auf ein VorstellungsgesprÀch bei Specsolutions vorbereitest
âšShow Your Enthusiasm
Make sure to express your excitement about starting your career in IT. Companies like Force IT value candidates who are eager to learn and grow within the industry.
âšDemonstrate Your Technical Knowledge
Prepare to discuss your understanding of basic technical concepts, especially related to operating systems and hardware. Be ready to share any relevant experiences you've had helping others with tech issues.
âšHighlight Your Interpersonal Skills
Since this role involves direct communication with clients, emphasize your excellent interpersonal skills. Practice articulating your thoughts clearly and maintaining a polite phone manner.
âšAsk Insightful Questions
Prepare thoughtful questions about the team dynamics and the support structure at Force IT. This shows your interest in the company culture and your desire to be a collaborative team member.
