Senior Account Manager

h3Join the Team: Spectrio Careers /h3 pSpectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth. /p h3About Spectrio /h3 pSpectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations. /p h3Description /h3 pSpectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations. /p pHeadquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11-time Inc. 5000 honoree and a member of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence. /p pFor more information, visit /p pThis position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply. /p h3Primary Objective /h3 pThe Senior Account Manager (Sr AM) is a strategic leader responsible for the autonomous management and expansion of the company’s highest-value client portfolios. This role serves as a key business advisor, exercising independent judgment to align client business objectives with Spectrio’s long-term growth strategies. The Sr AM has the authority to design solutions, negotiate contract terms, and lead cross-functional initiatives that directly impact the company’s financial health and market standing. /p h3Responsibilities Include /h3 ul liClient Relationship Management: ul liStrategic Advisory: Serve as the primary strategic consultant for senior-level stakeholders, making high-level recommendations that influence client business infrastructure and Spectrio service adoption. /li liPolicy Strategy Development: Independently create and implement strategic account plans that define the roadmap for revenue growth and long-term account health. /li liBusiness Evaluation: Conduct independent assessments of client business models to anticipate industry shifts and proactively pivot the account strategy to maintain a competitive advantage. /li liFoster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success. /li liConduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement. /li /ul /li liStrategic Account Growth: ul liIdentify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products. /li liCreate and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion. /li liMonitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve. /li /ul /li liOperations Leadership Authority ul liNegotiation Authority: Exercise the authority to negotiate and finalize contract renewals, pricing adjustments, and service level agreements (SLAs) within established organizational parameters. /li liCross-Functional Direction:Collaborate with internal teams (sales, marketing, product) in the execution of complex deliverables, possessing the authority to re-prioritize resources to ensure project success. /li /ul /li liHigh-Level Service Delivery: ul liOversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development. /li liEnsure timely and successful delivery of solutions that align with client goals and exceed expectations. /li liTrack and manage key project timelines, budgets, and outcomes to ensure that projects stay on course. /li liAct as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively. /li /ul /li liClient Support Solutions: ul liProvide proactive communication, keeping clients informed of updates, new products, and service enhancements. /li liDevelop customized solutions and present new initiatives to help clients achieve their business goals. /li liConduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction. /li liIndependent Conflict Resolution: Act as the final point of escalation for service or delivery issues, exercising independent judgment to resolve complex disputes and maintain the integrity of the client relationship. /li liData Synthesis: Analyze complex performance metrics to formulate and present data-driven organizational strategies to internal executive leadership. /li /ul /li liTravel comprising 50% of the role is essential, primarily involving visits to domestic clients as needed. Additionally, travel will be necessary for attending team meetings and events. Up to 15% travel each quarter. /li /ul h3Requirements /h3 ul liEducation: ul liBachelor’s degree in Business Administration, Marketing, or a related field. /li /ul /li liExperience: ul li5+ years of proven experience in account management, with a track record of managing high-value or enterprise-level clients. /li liExperience in driving revenue growth through strategic account management, upselling, and cross-selling. /li liDemonstrated success in managing complex, multi-stakeholder relationships across different verticals or industries. /li /ul /li liSkills: ul liExceptional interpersonal and communication skills, with the ability to influence and negotiate at senior levels. /li liStrong business acumen and strategic thinking, with the ability to create actionable account plans. /li liExcellent organizational and time-management abilities. /li liAbility to multitask and manage multiple client accounts simultaneously. /li liProficiency in Salesforce and Google suite of tools /li liStrong analytical skills and attention to detail. /li liProblem-solving aptitude and a proactive approach to client management. /li /ul /li liKey Competencies: ul liCommitted to understanding client goals and delivering top-notch solutions that drive value. /li liAble to guide clients through complex challenges while identifying new business opportunities. /li liWorks effectively with internal teams to deliver superior client service and resolve any issues. /li liDriven to achieve and exceed targets, while continuously enhancing client satisfaction and loyalty. /li liIdentifies challenges and implements innovative solutions to ensure client success. /li /ul /li /ul h3Benefits Built For You /h3 ul liRemote Work: We believe great work happens where you feel most inspired, backed by a culture that prioritizes connection, collaboration, and flexibility. /li liCompany-provided monthly internet allowance included. /li liVacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment. /li li3 Years of Service: 15 days per year. /li li3-5 Years of Service: 17 days per year. /li li5+ Years of Service: 20 days per year. /li liPaid Sick Leave: All employees accrue up to 40 hours (5 days) of sick time per year. /li liCompany Paid Holidays: 10 observed holidays per year /li liMedical Insurance: Three plan options (Low HSA, Mid, and High Plans); Dental Insurance: High and Low PPO plan options; and Vision Insurance. /li liBasic Life Insurance: $50,000 policy, 100% employer-paid. /li liShort-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks. /li liVoluntary Benefits: Optional purchase of Voluntary Life/ADD, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity. /li liPet Benefits Plan /li liEmployee Assistance Program (EAP): Confidential 24/7 support /li /ul h3Our Commitment to You /h3 pReady to build the future of digital engagement? At Spectrio, we know that our innovation is only possible because of our people. We are committed to providing a supportive environment where your professional growth is prioritized and your personal well-being is protected. Join us as we continue to redefine the customer experience. /p pSpectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. /p pSpectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. /p