Customer Service Representative in Genève

h3Mission: /h3 pThe Customer Service Representative acts as the internal and external customers advocate. /p pYou will support the day-to-day operations related to order management with the objective to ship all orders on time and in full. /p pYour main duty is to maximize service level by exceeding customer expectations all the time. /p h3Main activities: /h3 ul liRepresent company to external and internal customers and provide stellar customer service. /li liProcess sales orders in the ERP and confirm products availability to customers, manage replenishment of consignment inventories by focusing on stock and allocation issues to maximize service level. /li liEnsure customer orders are shipped on time and in full, coordinate deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments. /li liApprove return requests in coordination with Supply Planning and coordinate returns. /li liManage shipping priorities and clarify customer orders for the shipping department. /li liCommunicate weekly open orders and backorder reports to the field team and customers. /li liCoordinate physical inventories at customer facilities with field staff: issue inventory listing and reconcile discrepancies. /li liApprove allocation of stock in short supply in coordination with field staff and Demand Supply Planning. /li liIssue special price quotations and bids, coordinate pricing allowances, deductions and adjustments. /li liReconcile forecasts with orders, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. /li liConnect customers to appropriate Corporate support or field staff. /li liBe the point of contact with customer and Sales to investigate and correct unpaid invoice with discrepancies and supporting Finance with documentation, and handling escalations and credit notes. /li /ul h3Your profile: /h3 ul liProficiency in bGerman /b, English, French mandatory. Other languages a plus. /li liMinimum 3-5 years Customer Service experience in Medical Device or Pharmaceutical industry preferred. /li liSignificant PC knowledge. Skilled competence with Microsoft Office, Microsoft Dynamic a plus. /li /ul pThis role entails the following skills: /p ul liDedication to providing exceptional customer service and prioritizing needs of those seeking information from the company. /li liExcellent oral, written and interpersonal communication skills. /li liHighly effective at overcoming obstacles - tenacious and resilient. /li liExceptional listening and analytical skills. /li liAn excellent team player - highly effective in working with others but also capable of working independently as necessary. /li liMaturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalations queries to higher authority. /li liAbility to multi-task and an attention to detail. /li liMust be able to work in a fast paced, time-sensitive environment. /li liAbility to prioritize tasks and meet deadlines independently. /li /ul #J-18808-Ljbffr